Professor Michael Sony

Digital Business

Job Title

Professor: Technology and Operations Management

Qualifications PhD (Operations Management), Goa University, India; M Eng. (Industrial Engineering), Goa University, India

Organisational Unit Wits Business School

Phone

+27 11 717 3817

michael.sony@wits.ac.za

Websites

Digital Business

Biography
Work

Biography

Courses and Disciplines taught at WBS:

Digital Operations Management; Digital Transformation & Change Management; Digital Strategy.

Other Teaching Experience:

Research Methodology; Quality Management; Quality Engineering; Reliability Management; Operations Management; System Simulation and Modelling; Supply Chain Management.

Research Interests:

Production & Operations Management, Industry 4.0, Quality 4.0, and Industrial Ergonomics.

Michael Sony is a passionate academician with extensive experience in teaching, research, and consulting across Asia, Africa, Australia, and Europe. He holds an MEng, a PhD in Management Studies, and a DSc in Engineering. His research focuses on Technology and Operations Management, with particular interests in Industry 4.0, Quality 4.0, Artificial Intelligence (AI), Agentic AI implementation in organizations, Behavioural Operations Management, and interdisciplinary research spanning the power, mining and metals, and healthcare sectors. He has authored books and published research papers, making significant contributions to advancing knowledge and practice in technology and operations management. He has featured in Stanford University top 2% scientist list for the years 2021,2022,2023,2024,2025 and 2026. He welcomes research collaborations with academics, industry professionals, and research institutions in these areas and is keen to engage in interdisciplinary and research projects that address emerging technological and operational challenges.

Work

Industry and Professional Experience:

Michael Sony is currently working as Professor: Technology and Operations Management, Wits Business School. Prior to this he worked as Senior Lecturer in Digital Business as well as Senior Lecturer in Industrial Engineering, at Faculty of Engineering, Namibia University of Science and Technology, Windhoek, Namibia, since 2017. Prior to that he worked with Government of Goa, India, in the Goa State Electricity Department. He was also consultant in Operation Excellence, Six Sigma, lean Six Sigma and Industrial Engineering, with experience in power sector, mining, and metals.

Recent Publications and Scholarly Contributions:

Tortorella, G., Prashar, A., Antony, J., Mac Cawley, A. F., Vassolo, R., & Sony, M. (2023). Role of leadership in the digitalisation of manufacturing organisations. Journal of Manufacturing Technology Management.
Zulfiqar, M., Antony, J., Swarnakar, V., Sony, M., Jayaraman, R., & McDermott, O. (2023). A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation. Total Quality Management & Business Excellence, 1-19.
Naik, S., Sony, M., Antony, J., McDermott, O., Tortorella, G. L., & Jayaraman, R. (2023). Operational excellence framework for sustainability in the organisation: a design science approach. Production Planning & Control, 1-17.
Puram, P., Gurumurthy, A., Antony, J., & Sony, M. (2022). Assessing the “Systemic Barriers” Affecting Lean Implementation: A Comparison Between Manufacturing and Lean Software Development Contexts. IEEE Transactions on Engineering Management.
McDermott, O., Foley, I., Antony, J., Sony, M., & Butler, M. (2022). The Impact of Industry 4.0 on the Medical Device Regulatory Product Life Cycle Compliance. Sustainability, 14(21), 14650.
McGrane, V., McDermott, O., Trubetskaya, A., Rosa, A., & Sony, M. (2022). The Effect of Medical Device Regulations on Deploying a Lean Six Sigma Project. Processes, 10(11), 2303.
Antony, J., Swarnakar, V., Salentijn, W., Shokri, A., Doulatabadi, M., Bhat, S., & Sony, M. (2022). A global study on applicability of ISO 18404: 2015 for SMEs: an exploratory qualitative study. The TQM Journal, (ahead-of-print).
Puram, P., Sony, M., Antony, J., & Gurumurthy, A. (2022). A conceptual framework for a systemic understanding of barriers during lean implementation. The TQM Journal, 34(6), 1469-1484
Fatima, F., Oba, P., & Sony, M. (2022). Exploring employee well-being during the COVID-19 remote work: evidence from South Africa. European Journal of Training and Development, (ahead-of-print).
Antony, J., McDermott, O., Sony, M., Toner, A., Bhat, S., Cudney, E. A., & Doulatabadi, M. (2022). Benefits, challenges, critical success factors and motivations of Quality 4.0–A qualitative global study. Total Quality Management & Business Excellence, 1-20.
McDermott, O., Antony, J., Sony, M., Rosa, A., Hickey, M., & Grant, T. A. (2022). A study on Ishikawa’s original basic tools of quality control in healthcare. The TQM Journal, (ahead-of-print).
Antony, J., McDermott, O., Powell, D., & Sony, M. (2022). The evolution and future of lean Six Sigma 4.0. The TQM Journal, (ahead-of-print). (https://doi.org/10.1108/TQM-04-2022-0135)
McDermott, O., Antony, J., Sony, M., & Looby, E. (2022). A critical evaluation and measurement of organisational readiness and adoption for continuous improvement within a medical device manufacturer. International Journal of Management Science and Engineering Management, DOI:(1080/17509653.2022.2073917 )
Antony, J., Sony, M., McDermott, O., Swarnakar, V., Galli, B., Doulatabadi, M., & Kaul, R. (2022). An empirical study into the reasons for failure of sustaining operational excellence initiatives in organizations. The TQM Journal, (ahead-of-print). (https://doi.org/10.1108/TQM-05-2022-0176)
Sony, M., et al. (2022). Determining the Critical Failure Factors for Industry 4.0: An Exploratory Sequential Mixed Method Study. IEEE Transactions on Engineering Management.
Sony, M., Antony, J., & Mc Dermott, O. (2022). How do the technological capability and strategic flexibility of an organization impact its successful implementation of Industry 4.0? A qualitative viewpoint. Benchmarking: An International Journal, (ahead-of-print).
Sony, M., Antony, J., & McDermott, O. (2022). The impact of medical cyber–physical systems on healthcare service delivery. The TQM Journal, 34(7), 73-94.
Sony, M., Antony, J., & McDermott, O. (2022). The Impact of Healthcare 4.0 on the Healthcare Service Quality: A Systematic Literature Review. Hospital Topics, 1-17.
Sony, M., & Mekoth, N. (2022). Employee adaptability skills for Industry 4.0 success: a road map. Production & Manufacturing Research, 10(1), 24-41.
McDermott, O., Antony, J., Sony, M., & Healy, T. (2022). Critical failure factors for continuous improvement methodologies in the Irish MedTech industry. The TQM Journal.
Therisa Beena, K. K., & Sony, M. (2022). Student workload assessment for online learning: An empirical analysis during Covid-19. Cogent Engineering, 9(1), 2010509.
Erastus Shafoihuna, S., & Sony, M. (2022). Reliability Analysis of Keith Centrifuge at a Meat Processing Plant in Windhoek, Namibia. International Journal of Operations Research and Information Systems (IJORIS) 13(1), 1-20.
McDermott, O., Antony, J., Sony, M., & Daly, S. (2021). Barriers and Enablers for Continuous Improvement Methodologies within the Irish Pharmaceutical Industry. Processes, 10(1), 73.
Antony, J., Sony, M., McDermott, O., Jayaraman, R., & Flynn, D. (2021). An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions. International Journal of Quality & Reliability Management.
Antony, J., Sony, M., McDermott, O., Furterer, S., & Pepper, M. (2021). How does performance vary between early and late adopters of Industry 4.0? A qualitative viewpoint. International Journal of Quality & Reliability Management, (ahead-of-print). (https://doi.org/10.1108/IJQRM-05-2021-0134)
Sony, M., Antony, J., Mc Dermott, O., & Garza-Reyes, J. A. (2021). An empirical examination of benefits, challenges, and critical success factors of industry 4.0 in manufacturing and service sector. Technology in Society, 67, 101754.
Antony, J., McDermott, O., & Sony, M. (2021). Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study. The TQM Journal, (ahead-of-print). (https://doi.org/10.1108/TQM-07-2021-0215).
Antony, J., McDermott, O., & Sony, M. Revisiting Ishikawa's Original Seven Basic Tools of Quality Control: A Global Study and Some New Insights. IEEE Transactions on Engineering Management, doi: 10.1109/TEM.2021.3095245.
Antony, J., McDermott, O., & Sony, M. (2021). Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study. The TQM Journal, (ahead-of-print). (https://doi.org/10.1108/TQM-07-2021-0215).
Antony, J., Sony, M., & McDermott, O. (2021). Conceptualizing Industry 4.0 readiness model dimensions: an exploratory sequential mixed-method study. The TQM Journal, (ahead-of-print). (https://doi.org/10.1108/TQM-06-2021-0180)
Antony, J., McDermott, O., Sony, M., Cudney, E.A., Snee, R.D., & Hoerl, R. W. (2021). A study into the pros and cons of ISO 18404: viewpoints from leading academics and practitioners. The TQM Journal, (ahead-of-print). (https://doi.org/10.1108/TQM-03-2021-0065)
Antony, J, & Sony, M. An Empirical Study Into Qualifications and Skills of Quality Management Practitioners in Contemporary Organizations: Results From a Global Survey and Agenda for Future Research. IEEE Transactions on Engineering Management, doi: 10.1109/TEM.2021.3050460.
Antony, J., McDermott, O., Sony, M., Fernandes, M.M., & Ribeiro, R. V. C. (2021). A study on the Ishikawa's original basic tools of quality control in South American companies: results from a pilot survey and directions for further research. The TQM Journal, (ahead-of-print). (https://doi.org/10.1108/TQM-0120210004)
Sony, M., Antony, J., & Douglas, J. A. (2021). Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study. The TQM Journal.
Karingada, K. T., & Sony, M. (2021). Demonstration of the relationship between MSD and online learning during the COVID-19 pandemic. Journal of Applied Research in Higher Education.
Antony, J., Sony, M., & Gutierrez, L. (2020). An Empirical Study Into the Limitations and Emerging Trends of Six Sigma: Findings From a Global Survey. IEEE Transactions on Engineering Management.
Sony, M., & Naik, S. (2020). Industry 4.0 integration with socio-technical systems theory: A systematic review and proposed theoretical model. Technology in Society, 101248.
Sony, M., & Naik, S. (2020). Critical factors for the successful implementation of Industry 4.0: a review and future research direction. Production Planning & Control, 31(10), 799815
Sony, M. (2020). Design of cyber physical system architecture for industry 4.0 through lean six sigma: conceptual foundations and research issues. Production & Manufacturing Research, 8(1), 158-181.
Vallejo, V. F., Antony, J., Douglas, J. A., Alexander, P., & Sony, M. (2020). Development of a roadmap for Lean Six Sigma implementation and sustainability in a Scottish packing company. The TQM Journal.
Sony, M., Antony, J., & Naik, S. (2020). How do organizations implement an effective LSS initiative? A qualitative study. Benchmarking: An International Journal.
Sony, M., Antony, J., & Douglas, J. A. (2020). Essential ingredients for the implementation of Quality 4.0. The TQM Journal.
Sony, M., Naik, S., & Antony, J. (2020). Lean Six Sigma and social performance: A review and synthesis of current evidence. Quality Management Journal, 27(1), 21-36.
Sony, M. (2020). Pros and cons of implementing Industry 4.0 for the organizations: a review and synthesis of evidence. Production & Manufacturing Research, 8(1), 244-272.
Sony, M., & Naik, S. S. (2019). Sigma with C-K Theory for innovations in operational excellence: A case study. Benchmarking: An International Journal.
Sony, M., & Naik, S. (2019). Ten Lessons for managers while implementing Industry 4.0. IEEE Engineering Management, 47(2), 45-52 (https://ieeexplore.ieee.org/abstract/document/8704884 );
Sony, M. (2019). Implementing sustainable operational excellence in organizations: an integrative viewpoint. Production & Manufacturing Research, 1-21. (https://doi.org/10.1080/21693277.2019.158 );
Sony, M., Antony, J., Park, S., & Mutingi, M. (2019). Key criticism of Six Sigma: A systematic Literature Review. IEEE Transactions of Engineering Management. DOI: (https://ieeexplore.ieee.org/document/8637760)
Antony, J., Sony, M., Dempsey, M., Brennan, A., Farrington, T., & Cudney, E. A. (2019). An evaluation into the limitations and emerging trends of Six Sigma: an empirical study. The TQM Journal. (https://www.emerald.com/insight/content/doi/10.1108/TQM-12-2018-0191/full/html)
Sony, M., Naik, S., & Therisa, K. K. (2019). Why do organizations discontinue Lean Six Sigma initiatives? International Journal of Quality & Reliability Management. (https://doi.org/10.1108/IJQRM-03-2018-0066)
Sony, M., & Naik, S. (2019). Key ingredients for evaluating Industry 4.0 readiness for organizations: a literature review. Benchmarking: An International Journal. (https://doi.org/10.1108/BIJ-09-2018-0284)
Sony, M., & Mekoth, N. (2019). The relationship between workplace spirituality, job satisfaction and job performance. International Journal of Process Management and Benchmarking, 9(1), 27-46. DOI:1504/IJPMB.2019.097819
Sony, M. (2019). Lean Six Sigma in the power sector: frog into prince. Benchmarking: An International Journal. (https://www.emerald.com/insight/content/doi/10.1108/BIJ-10-2017-0276/full/html)
Sony, M. (2018). Industry 4.0 and lean management: a proposed integration model and research propositions. Production & Manufacturing Research, 6(1), 416-432.
Sony, M., & Mekoth, N. (2018). A qualitative study on electricity energy-saving behaviour. Management of Environmental Quality: An International Journal, 29(5), 961977.
Sony, M., Mekoth, N., & Therisa, K. K. (2018). Understanding nature of empathy through the lens of service encounter: a phenomenological study on FLE's. International Journal of Productivity and Quality Management, 23(1), 55-73

Other Scholarly Contributions:

Michael Sony is a certified Energy Auditor with Bureau of Energy Efficiency, New Delhi, India. He is on the editorial board of the International Journal of Lean Six Sigma, published by Emerald publications. He has edited two books on quality management in higher education.

International Experience:

Worked in India and Namibia.

ORCID

https://orcid.org/0000-0002-8003-5216

Personal Information

Last synced from ORCID Sunday, September 27, 2026 - 14:02

Activities

Employment 3

Oxford Brookes University Employment

Organization: Oxford Brookes University
Organization location: Oxford, Oxfordshire, GB
ROR: https://ror.org/04v2twj65

Source: Michael Sony
Added: 2024-03-28
Last modified: 2024-03-28

Senior Lecturer Industrial Engineering (Mechanical and Marine) Employment

Role title: Senior Lecturer Industrial Engineering
Department: Mechanical and Marine
Organization: Namibia University of Science and Technology
Organization location: Windhoek, Khomas, NA
RINGGOLD: 59197

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

2022-03-01 to present | Senior Lecturer / Program Director -PDM-DB (WITS Business School) Employment

Date range: 2022-03-01 to present
Role title: Senior Lecturer / Program Director -PDM-DB
Department: WITS Business School
Organization: University of the Witwatersrand Johannesburg
Organization location: Johannesburg-Braamfontein, Gauteng, ZA
RINGGOLD: 37707

Source: Michael Sony
Added: 2022-03-24
Last modified: 2023-01-24

Last synced from ORCID Sunday, September 27, 2026 - 14:02

Education and Qualifications 1

2011-05-17 to 2015-09-04 | PhD (Goa University) Education

Date range: 2011-05-17 to 2015-09-04
Role title: PhD
Organization: Goa University
Organization location: Taleigao, Goa, IN
RINGGOLD: 28961

Source: Michael Sony
Added: 2018-09-28
Last modified: 2018-09-28

Last synced from ORCID Sunday, September 27, 2026 - 14:02

Works 118

Readiness for Industry 4.0 in a Medical Device Manufacturer as an Enabler for Sustainability, a Case Study Sustainability Journal Article

Publication date: 2025-01
Journal title: Sustainability
Type: Journal Article
URL: https://www.mdpi.com/2071-1050/17/1/357
DOI: 10.3390/su17010357
Contributors Contributor 0 Contributor Orcid Uri: http://orcid.org/0000-0001-5714-4601
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Olivia McDermott
Contributors Contributor 0 Contributor Email: olivia.mcdermott@universityofgalway.ie
Contributors Contributor 0 Contributor Attributes Contributor Sequence: first
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Dudley Luke Stam
Contributors Contributor 1 Contributor Email: luke.stam@universityofgalway.ie
Contributors Contributor 1 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Susana Duarte
Contributors Contributor 2 Contributor Email: scd@fct.unl.pt
Contributors Contributor 2 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: http://orcid.org/0000-0002-8003-5216
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Michael Sony
Contributors Contributor 3 Contributor Email: emailofsony@gmail.com
Contributors Contributor 3 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 3 Contributor Attributes Contributor Role: author

Source: Multidisciplinary Digital Publishing Institute
Added: 2025-01-11
Last modified: 2025-01-11

Why are research and practice on operational excellence still far apart? Ecological knowledge management view Total Quality Management & Business Excellence Journal Article

Publication date: 2024-03-26
Journal title: Total Quality Management & Business Excellence
Type: Journal Article
URL: http://dx.doi.org/10.1080/14783363.2024.2327001
DOI: 10.1080/14783363.2024.2327001
ISSN: 1478-3363
ISSN: 1478-3371
Contributors Contributor 0 Credit Name: Guilherme Luz Tortorella
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Jiju Antony
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Michael Sony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Osvaldo Quelhas
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Credit Name: Marcelo Jasmim Meirino
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Credit Name: Sergio Franca
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Contributors Contributor 6 Contributor Orcid Uri: https://orcid.org/0000-0002-4977-8652
Contributors Contributor 6 Contributor Orcid Host: orcid.org
Contributors Contributor 6 Credit Name: Daniel Nascimento
Contributors Contributor 6 Contributor Attributes Contributor Role: author
Contributors Contributor 7 Credit Name: Rodrigo Caiado
Contributors Contributor 7 Contributor Attributes Contributor Role: author
Contributors Contributor 8 Credit Name: Mike Kagioglou
Contributors Contributor 8 Contributor Attributes Contributor Role: author
Contributors Contributor 9 Credit Name: David Romero
Contributors Contributor 9 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2024-03-28
Last modified: 2024-03-28

Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways International Journal of Quality & Reliability Management Journal Article

Publication date: 2024-03-14
Journal title: International Journal of Quality & Reliability Management
Type: Journal Article
URL: http://dx.doi.org/10.1108/ijqrm-01-2024-0013
DOI: 10.1108/ijqrm-01-2024-0013
ISSN: 0265-671X
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>The purpose of this global study is to investigate the critical failure factors (CFFs) in the deployment of operational excellence (OPEX) programs as well as the key performance indicators (KPIs) that can be used to measure OPEX failures. The study also empirically analyzes various OPEX methodologies adopted by various organizations at a global level.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>This global study utilized an online survey to collect data. The questionnaire was sent to 800 senior managers, resulting in 249 useful responses.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The study results suggest that Six Sigma is the most widely utilized across the OPEX methodologies, followed by Lean Six Sigma and Lean. Agile manufacturing is the least utilized OPEX methodology. The top four CFFs were poor project selection and prioritization, poor leadership, a lack of proper communication and resistance to change issues.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>This study extends the current body of knowledge on OPEX by first delineating the CFFs for OPEX and identifying the differing effects of these CFFs across various organizational settings. Senior managers and OPEX professionals can use the findings to take remedial actions and improve the sustainability of OPEX initiatives in their respective organizations.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>This study uniquely identifies critical factors leading to OPEX initiative failures, providing practical insights for industry professionals and academia and fostering a deeper understanding of potential pitfalls. The research highlights a distinctive focus on social and environmental performance metrics, urging a paradigm shift for sustained OPEX success and differentiating itself in addressing broader sustainability concerns. By recognizing the interconnectedness of 12 CFFs, the study offers a pioneering foundation for future research and the development of a comprehensive management theory on OPEX failures.</jats:p></jats:sec>
Contributors Contributor 0 Credit Name: Jiju Antony
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Michael Sony
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0002-2749-2688
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Raja Jayaraman
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: https://orcid.org/0000-0002-7306-9063
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Vikas Swarnakar
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Credit Name: Guilherme da Luz Tortorella
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Contributor Orcid Uri: https://orcid.org/0000-0002-5493-877X
Contributors Contributor 5 Contributor Orcid Host: orcid.org
Contributors Contributor 5 Credit Name: Jose Arturo Garza-Reyes
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Contributors Contributor 6 Contributor Orcid Uri: https://orcid.org/0000-0001-5999-6154
Contributors Contributor 6 Contributor Orcid Host: orcid.org
Contributors Contributor 6 Credit Name: Rajeev Rathi
Contributors Contributor 6 Contributor Attributes Contributor Role: author
Contributors Contributor 7 Contributor Orcid Uri: https://orcid.org/0000-0002-5328-871X
Contributors Contributor 7 Contributor Orcid Host: orcid.org
Contributors Contributor 7 Credit Name: Leopoldo Gutierrez
Contributors Contributor 7 Contributor Attributes Contributor Role: author
Contributors Contributor 8 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 8 Contributor Orcid Host: orcid.org
Contributors Contributor 8 Credit Name: Olivia McDermott
Contributors Contributor 8 Contributor Attributes Contributor Role: author
Contributors Contributor 9 Contributor Orcid Uri: https://orcid.org/0000-0001-9352-4337
Contributors Contributor 9 Contributor Orcid Host: orcid.org
Contributors Contributor 9 Credit Name: Bart Alex Lameijer
Contributors Contributor 9 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2024-03-28
Last modified: 2024-03-28

A meta-analysis of the relationship between quality management and innovation in small and medium-sized enterprises Production Planning & Control Journal Article

Publication date: 2024-02-29
Journal title: Production Planning & Control
Type: Journal Article
URL: http://dx.doi.org/10.1080/09537287.2024.2321284
DOI: 10.1080/09537287.2024.2321284
ISSN: 0953-7287
ISSN: 1366-5871
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0002-4529-9953
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Younès El Manzani
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0003-0989-6539
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Mostapha El Idrissi
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0002-6260-5086
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Rahma Chouchane
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: https://orcid.org/0000-0002-8003-5216
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Michael Sony
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Credit Name: Jiju Antony
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2024-03-28
Last modified: 2024-03-28

Sustainable development through quality management: a multiple-case study analysis of triumphs, trials and tribulations The TQM Journal Journal Article

Publication date: 2024-02-13
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-12-2023-0424
DOI: 10.1108/tqm-12-2023-0424
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>In a highly competitive and globalised era, agile organisations proactively steer towards sustainability. This situation persuaded the organisations to align Quality Management (QM) initiatives to achieve sustainable outcomes. This study aims to explore quality–sustainability linkage, explicitly focusing on attaining the prestigious IAQ Quality Sustainability Award. Further it investigates, the impact of QM as a strategy for promoting sustainability to meet sustainable development goals (SDGs).</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>Due to the lack of substantial literature connecting QM to sustainability, the current research adopted an explanatory multiple-case study. Six cases were purposively chosen for the study. Three cases of those who have achieved the prestigious IAQ Quality Sustainability Award and remaining have been selected that have fallen short of receiving the award. A detailed within-case and cross-case examinations involving six cases that reported their QM achievements aligned with SDGs.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The findings demonstrate the significant role of QM adoption in achieving positive results from the perspective of SDGs, such as reduced environmental impacts, improved operational efficiency and enhanced quality of life. Effective stakeholder collaboration, proficiency in analytical tools and strategic alignment with SDGs emerged as critical success factors. Conversely, weak linkage with sustainability and unclear approaches were crucial challenges in attaining the IAQ Quality Sustainability Award.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>This paper outlines essential commandments for organisations actively seeking to promote sustainability. It offers valuable insights for decision-makers, facilitating a profound understanding of the challenges and opportunities in pursuing sustainable performance.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>The distinctive nature of this study lies in its dedicated exploration of the intricate relationship between QM deployment and its true impact on the achievement of the SDGs.</jats:p></jats:sec>
Contributors Contributor 0 Credit Name: Jiju Antony
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0002-3131-7495
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Shreeranga Bhat
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Michael Sony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Anders Fundin
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Credit Name: Lars Sorqvist
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Credit Name: Raul Molteni
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2024-03-28
Last modified: 2024-03-28

Application of lean Six Sigma to improve the dense medium separation performance at a diamond processing plant in Namibia Cogent Engineering Journal Article

Publication date: 2023-12-31
Journal title: Cogent Engineering
Type: Journal Article
URL: http://dx.doi.org/10.1080/23311916.2023.2165216
DOI: 10.1080/23311916.2023.2165216
ISSN: 2331-1916
Citation Citation Type: bibtex
Citation Citation Value: @article{Kanyemba_2023, doi = {10.1080/23311916.2023.2165216}, url = {https://doi.org/10.1080%2F23311916.2023.2165216}, year = 2023, month = {feb}, publisher = {Informa {UK} Limited}, volume = {10}, number = {1}, author = {Abisai Kanyemba and Godfrey Dzinomwa and Michael Sony}, title = {Application of lean Six Sigma to improve the dense medium separation performance at a diamond processing plant in Namibia}, journal = {Cogent Engineering}}
Contributors Contributor 0 Credit Name: Abisai Kanyemba
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Godfrey Dzinomwa
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Michael Sony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-02-22
Last modified: 2023-02-22

Industry 4.0 benefits, challenges and critical success factors: a comparative analysis through the lens of resource dependence theory across continents and economies Journal of Manufacturing Technology Management Journal Article

Publication date: 2023-10-24
Journal title: Journal of Manufacturing Technology Management
Type: Journal Article
URL: http://dx.doi.org/10.1108/jmtm-10-2022-0371
DOI: 10.1108/jmtm-10-2022-0371
ISSN: 1741-038X
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>Entering a new era of digital transformation, Industry 4.0 (I 4.0) promises to revolutionize the way business has been done, providing unprecedented opportunities and challenges. This study aims to investigate empirically and comparatively analyse the benefits, challenges and critical success factors (CSFs) of Industry 4.0 across four continents and developing and developed economies.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>This study used an online survey to explore the benefits, challenges and CSFs of developed and developing economies. In order to ensure the validity of the survey, a pilot test was conducted with 10 respondents. A total of 149 participants with senior managerial, vice-presidential and directorial positions from developed and developing economies spanning four continents were invited to take part in the survey.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The study ranks benefits, challenges and CSFs across economies and continents. Further, the benefit of Industry 4.0 helping to achieve organizational efficiency and agility differed across the developing and developed economies. Furthermore, the benefit improves customer satisfaction significantly differed across continents; in terms of challenges, Employee resistance to change had a higher proportion in developing economies. The future viability of I 4.0 also differed across the continents. Regarding CSFs, there was no difference across the developing and developed economies. Finally, change management and project management vary across the continents.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>This study contributes to a balanced understanding of I 4.0 by providing empirical evidence for comparative analysis. Moreover, it extends the concept of resource dependence theory to explain how organizations in developing economies and developed economies deploy resources to manage external condition uncertainties to implement I 4.0. Furthermore, this study provides a structural framework to understand the specific benefits, challenges and CSFs of implementing I 4.0, which can be utilized by policymakers to promote I 4.0 in their economies or continents.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>To the best of the authors’ knowledge, no studies have empirically demonstrated the comparative analysis of benefits, challenges and CSFs across economies and continents and distinguish an original contribution of this work.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2023, doi = {10.1108/jmtm-10-2022-0371}, url = {https://doi.org/10.1108%2Fjmtm-10-2022-0371}, year = 2023, month = {jun}, publisher = {Emerald}, volume = {34}, number = {7}, pages = {1073--1097}, author = {Jiju Antony and Michael Sony and Jose Arturo Garza-Reyes and Olivia McDermott and Guilherme Tortorella and Raja Jayaraman and Rahul Srinivas Sucharitha and Wilem Salentijin and Maher Maalouf}, title = {Industry 4.0 benefits, challenges and critical success factors: a~comparative analysis through the lens of resource dependence theory across continents and economies}, journal = {Journal of Manufacturing Technology Management}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Jiju Antony
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0002-8003-5216
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Michael Sony
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0002-5493-877X
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Jose Arturo Garza-Reyes
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Olivia McDermott
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Credit Name: Guilherme Tortorella
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Contributor Orcid Uri: https://orcid.org/0000-0002-2749-2688
Contributors Contributor 5 Contributor Orcid Host: orcid.org
Contributors Contributor 5 Credit Name: Raja Jayaraman
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Contributors Contributor 6 Contributor Orcid Uri: https://orcid.org/0000-0002-4739-2510
Contributors Contributor 6 Contributor Orcid Host: orcid.org
Contributors Contributor 6 Credit Name: Rahul Srinivas Sucharitha
Contributors Contributor 6 Contributor Attributes Contributor Role: author
Contributors Contributor 7 Credit Name: Wilem Salentijin
Contributors Contributor 7 Contributor Attributes Contributor Role: author
Contributors Contributor 8 Contributor Orcid Uri: https://orcid.org/0000-0003-0516-6870
Contributors Contributor 8 Contributor Orcid Host: orcid.org
Contributors Contributor 8 Credit Name: Maher Maalouf
Contributors Contributor 8 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

Critical failure factors for Quality 4.0: an exploratory qualitative study International Journal of Quality & Reliability Management Journal Article

Publication date: 2023-10-12
Journal title: International Journal of Quality & Reliability Management
Type: Journal Article
URL: http://dx.doi.org/10.1108/ijqrm-07-2023-0240
DOI: 10.1108/ijqrm-07-2023-0240
ISSN: 0265-671X
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>This study aims to investigate the adoption of Quality 4.0 (Q4.0) and assess the critical failure factors (CFFs) for its implementation and how its failure is measured.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>A qualitative study based on in-depth interviews with quality managers and executives was conducted to establish the CFFs for Q4.0.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The significant CFFs highlighted were resistance to change and a lack of understanding of the concept of Q4.0. There was also a complete lack of access to or availability of training around Q4.0.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>The study enhances the body of literature on Q4.0 and is one of the first research studies to provide insight into the CFFs of Q4.0.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Practical implications</jats:title><jats:p>Based on the discussions with experts in the area of quality in various large and small organizations, one can understand the types of Q4.0 initiatives and the CFFs of Q4.0. By identifying the CFFs, one can establish the steps for improvements for organizations worldwide if they want to implement Q4.0 in the future on the competitive global stage.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>The concept of Q4.0 is at the very nascent stage, and thus, the CFFs have not been found in the extant literature. As a result, the article aids businesses in understanding possible problems that might derail their Q4.0 activities.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2023, doi = {10.1108/ijqrm-07-2023-0240}, url = {https://doi.org/10.1108%2Fijqrm-07-2023-0240}, year = 2023, month = {oct}, publisher = {Emerald}, author = {Jiju Antony and Arshia Kaul and Shreeranga Bhat and Michael Sony and Vasundhara Kaul and Maryam Zulfiqar and Olivia McDermott}, title = {Critical failure factors for Quality~4.0: an exploratory qualitative study}, journal = {International Journal of Quality {\&}amp$\mathsemicolon$ Reliability Management}}
Contributors Contributor 0 Credit Name: Jiju Antony
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0002-1675-9025
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Arshia Kaul
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0002-3131-7495
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Shreeranga Bhat
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Michael Sony
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0001-9924-2795
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Vasundhara Kaul
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Contributor Orcid Uri: https://orcid.org/0000-0001-6285-523X
Contributors Contributor 5 Contributor Orcid Host: orcid.org
Contributors Contributor 5 Credit Name: Maryam Zulfiqar
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Contributors Contributor 6 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 6 Contributor Orcid Host: orcid.org
Contributors Contributor 6 Credit Name: Olivia McDermott
Contributors Contributor 6 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

Mapping the terrain for the Lean Supply Chain 4.0 The International Journal of Logistics Management Journal Article

Publication date: 2023-10-03
Journal title: The International Journal of Logistics Management
Type: Journal Article
URL: http://dx.doi.org/10.1108/ijlm-12-2022-0471
DOI: 10.1108/ijlm-12-2022-0471
ISSN: 0957-4093
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>This study aims to carry out a systematic literature review (SLR) on the integration of Lean, Industry 4.0 and the supply chain or the Lean Supply Chain (LSC) 4.0. The research analyses the current research on the LSC 4.0 concept in an increasingly digitalised world. The authors present the benefits, motivations, critical success factors and challenges of integrating the LSC with Industry 4.0 technologies within this emerging area of research.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>An SLR is carried out on how Lean can be integrated with Supply Chain 4.0. Using the search strings of “Lean Supply Chain 4.0,” “Lean Supply Chain Management 4.0” and “Lean Supply Chain Digitalisation,” a review of published literature was carried out via searches on academic databases.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>Industry 4.0 has a synergistic effect on the LSC and, depending on the technology and sector applied in, can complement and enhance the LSC. Similarly, the LSC is a precursor for digitalisation. There are considerable implications in the LSC 4.0 for green and sustainable processes.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Practical implications</jats:title><jats:p>Organisations can use this study to understand what the LSC 4.0 means to industry, the benefits and motivating factors for implementation, the critical success factors (CSFs) to implementation and the challenges for implementation.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>This study adds to state of the art around the LSC 4.0 and future directions in this nascent research area. This study will aid organisations in understanding how Lean, supply chain management and Industry 4.0 can be integrated.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{McDermott_2023, doi = {10.1108/ijlm-12-2022-0471}, url = {https://doi.org/10.1108%2Fijlm-12-2022-0471}, year = 2023, month = {oct}, publisher = {Emerald}, author = {Olivia McDermott and Jiju Antony and Michael Sony and Vikas Swarnakar}, title = {Mapping the terrain for the Lean Supply Chain 4.0}, journal = {The International Journal of Logistics Management}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Olivia McDermott
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Jiju Antony
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Michael Sony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Vikas Swarnakar
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

Towards a design science research (DSR) methodology for operational excellence (OPEX) initiatives The TQM Journal Journal Article

Publication date: 2023-10-03
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-01-2023-0017
DOI: 10.1108/tqm-01-2023-0017
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>Design science research (DSR) is a structured approach for solving complex ill-structured problems in organizations through the development of an artefact followed by its validation. This paper aims to evaluate existing DSR methodology and propose specific accents to promote DSR for environmental, social and governance (ESG)-oriented operational excellence (OPEX) initiatives within organizations.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>This commentary paper is based on an abductive reasoning approach to evaluate and understand DSR and assess its effectiveness for developing solutions to typical ESG-oriented OPEX-based problems within organizations.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>Existing literature on DSR is reviewed, after which it is evaluated on its ability to contribute to the implementation of sustainable solutions for ESG-oriented OPEX-based problems. Based on the review, specific DSR methodological accents are proposed for the development of ESG-oriented OPEX-based solutions in organizations.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>This conceptual paper contributes to the conceptual understanding of the applicability, limitations and contextual preconditions for applying DSR. This paper proposes an explicit and, in some ways, alternative view on DSR research for OPEX researchers to apply and further the body of knowledge on matters of sustainability (ESG) in operations management.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Practical implications</jats:title><jats:p>Currently, there is limited understanding and application of the DSR methodology for OPEX-based problem-solving initiatives, as appears in the scant literature on DSR applied for the implementation of OPEX based initiatives for ESG purposes. This paper aims to challenge and provide accents for DSR applied to OPEX-related problems by means of a DSR framework and thereby promotes intervention-based studies among researchers.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>The proposed step-by-step methodology contains novel elements and is expected to be of help for OPEX-oriented academicians and practitioners in implementing DSR methodology for practical related problems which need research interventions from academics from Higher Education Institutions.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2023, doi = {10.1108/tqm-01-2023-0017}, url = {https://doi.org/10.1108%2Ftqm-01-2023-0017}, year = 2023, month = {oct}, publisher = {Emerald}, author = {Jiju Antony and Michael Sony and Bart Lameijer and Shreeranga Bhat and Raja Jayaraman and Leopoldo Gutierrez}, title = {Towards a design science research ({DSR}) methodology for operational excellence ({OPEX}) initiatives}, journal = {The {TQM} Journal}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Jiju Antony
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Michael Sony
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0001-9352-4337
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Bart Lameijer
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: https://orcid.org/0000-0002-3131-7495
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Shreeranga Bhat
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0002-2749-2688
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Raja Jayaraman
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Contributor Orcid Uri: https://orcid.org/0000-0002-5328-871X
Contributors Contributor 5 Contributor Orcid Host: orcid.org
Contributors Contributor 5 Credit Name: Leopoldo Gutierrez
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

A global study on applicability of ISO 18404:2015 for SMEs: an exploratory qualitative study The TQM Journal Journal Article

Publication date: 2023-09-05
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-08-2022-0276
DOI: 10.1108/tqm-08-2022-0276
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>ISO 18404:2015 standard defines the proficiencies to the attainment of distinct competency levels with either Lean Manufacturing or Six Sigma or separately combined strategy Lean Six Sigma (LSS). The purpose of this paper is to perform a detailed investigation of the applicability of current LSS competency standard in SMEs and examine the need for further improvement.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>A qualitative-based semi-structured interview method was utilized globally by interviewing a group of LSS professionals with knowledge about the LSS implementation working in different leading organizations. All participants were asked to review the standard before the interview process to ensure that they are familiar with the standard.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The results reveal that the current ISO 18404:2015 standard does not fit SMEs to implement the LSS approach as it has several shortfalls that need to be fixed before its adoption or an urgent need to develop a more customized LSS standard for SMEs. The outcome further helps organizations understand theoretical knowledge about ISO 18404:2015, its role in operational excellence implementation, pros, cons, critical success factors and required changes for further improvement within the standard.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>There were very limited baseline studies in the literature. A mixed method strategy that includes qualitative and quantitative data would yield better data so that more robust outcomes can be derived from the research.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>To the best of authors' knowledge, this is the first empirical research on the applicability of ISO 18404:2015 for SMEs, which encapsulate opinions of LSS professionals working in several SMEs.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2022, doi = {10.1108/tqm-08-2022-0276}, url = {https://doi.org/10.1108%2Ftqm-08-2022-0276}, year = 2022, month = {oct}, publisher = {Emerald}, volume = {35}, number = {7}, pages = {1917--1934}, author = {Jiju Antony and Vikas Swarnakar and Willem Salentijn and Alireza Shokri and Mehran Doulatabadi and Shreeranga Bhat and Olivia McDermott and Raja Jayaraman and Michael Sony}, title = {A global study on applicability of~{ISO} 18404:2015 for {SMEs}: an exploratory qualitative study}, journal = {The {TQM} Journal}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Jiju Antony
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Vikas Swarnakar
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0001-6597-9959
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Willem Salentijn
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: https://orcid.org/0000-0002-3213-9563
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Alireza Shokri
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0001-9893-9048
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Mehran Doulatabadi
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Contributor Orcid Uri: https://orcid.org/0000-0002-3131-7495
Contributors Contributor 5 Contributor Orcid Host: orcid.org
Contributors Contributor 5 Credit Name: Shreeranga Bhat
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Contributors Contributor 6 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 6 Contributor Orcid Host: orcid.org
Contributors Contributor 6 Credit Name: Olivia McDermott
Contributors Contributor 6 Contributor Attributes Contributor Role: author
Contributors Contributor 7 Contributor Orcid Uri: https://orcid.org/0000-0002-2749-2688
Contributors Contributor 7 Contributor Orcid Host: orcid.org
Contributors Contributor 7 Credit Name: Raja Jayaraman
Contributors Contributor 7 Contributor Attributes Contributor Role: author
Contributors Contributor 8 Credit Name: Michael Sony
Contributors Contributor 8 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

A global study on applicability of ISO 18404:2015 for SMEs: an exploratory qualitative study The TQM Journal Journal Article

Publication date: 2023-09-05
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-08-2022-0276
DOI: 10.1108/tqm-08-2022-0276
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>ISO 18404:2015 standard defines the proficiencies to the attainment of distinct competency levels with either Lean Manufacturing or Six Sigma or separately combined strategy Lean Six Sigma (LSS). The purpose of this paper is to perform a detailed investigation of the applicability of current LSS competency standard in SMEs and examine the need for further improvement.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>A qualitative-based semi-structured interview method was utilized globally by interviewing a group of LSS professionals with knowledge about the LSS implementation working in different leading organizations. All participants were asked to review the standard before the interview process to ensure that they are familiar with the standard.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The results reveal that the current ISO 18404:2015 standard does not fit SMEs to implement the LSS approach as it has several shortfalls that need to be fixed before its adoption or an urgent need to develop a more customized LSS standard for SMEs. The outcome further helps organizations understand theoretical knowledge about ISO 18404:2015, its role in operational excellence implementation, pros, cons, critical success factors and required changes for further improvement within the standard.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>There were very limited baseline studies in the literature. A mixed method strategy that includes qualitative and quantitative data would yield better data so that more robust outcomes can be derived from the research.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>To the best of authors' knowledge, this is the first empirical research on the applicability of ISO 18404:2015 for SMEs, which encapsulate opinions of LSS professionals working in several SMEs.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2022, doi = {10.1108/tqm-08-2022-0276}, url = {https://doi.org/10.1108%2Ftqm-08-2022-0276}, year = 2022, month = {oct}, publisher = {Emerald}, volume = {35}, number = {7}, pages = {1917--1934}, author = {Jiju Antony and Vikas Swarnakar and Willem Salentijn and Alireza Shokri and Mehran Doulatabadi and Shreeranga Bhat and Olivia McDermott and Raja Jayaraman and Michael Sony}, title = {A global study on applicability of~{ISO} 18404:2015 for {SMEs}: an exploratory qualitative study}, journal = {The {TQM} Journal}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Jiju Antony
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Vikas Swarnakar
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0001-6597-9959
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Willem Salentijn
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: https://orcid.org/0000-0002-3213-9563
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Alireza Shokri
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0001-9893-9048
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Mehran Doulatabadi
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Contributor Orcid Uri: https://orcid.org/0000-0002-3131-7495
Contributors Contributor 5 Contributor Orcid Host: orcid.org
Contributors Contributor 5 Credit Name: Shreeranga Bhat
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Contributors Contributor 6 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 6 Contributor Orcid Host: orcid.org
Contributors Contributor 6 Credit Name: Olivia McDermott
Contributors Contributor 6 Contributor Attributes Contributor Role: author
Contributors Contributor 7 Contributor Orcid Uri: https://orcid.org/0000-0002-2749-2688
Contributors Contributor 7 Contributor Orcid Host: orcid.org
Contributors Contributor 7 Credit Name: Raja Jayaraman
Contributors Contributor 7 Contributor Attributes Contributor Role: author
Contributors Contributor 8 Credit Name: Michael Sony
Contributors Contributor 8 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

A global study on applicability of ISO 18404:2015 for SMEs: an exploratory qualitative study The TQM Journal Journal Article

Publication date: 2023-09-05
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-08-2022-0276
DOI: 10.1108/tqm-08-2022-0276
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>ISO 18404:2015 standard defines the proficiencies to the attainment of distinct competency levels with either Lean Manufacturing or Six Sigma or separately combined strategy Lean Six Sigma (LSS). The purpose of this paper is to perform a detailed investigation of the applicability of current LSS competency standard in SMEs and examine the need for further improvement.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>A qualitative-based semi-structured interview method was utilized globally by interviewing a group of LSS professionals with knowledge about the LSS implementation working in different leading organizations. All participants were asked to review the standard before the interview process to ensure that they are familiar with the standard.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The results reveal that the current ISO 18404:2015 standard does not fit SMEs to implement the LSS approach as it has several shortfalls that need to be fixed before its adoption or an urgent need to develop a more customized LSS standard for SMEs. The outcome further helps organizations understand theoretical knowledge about ISO 18404:2015, its role in operational excellence implementation, pros, cons, critical success factors and required changes for further improvement within the standard.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>There were very limited baseline studies in the literature. A mixed method strategy that includes qualitative and quantitative data would yield better data so that more robust outcomes can be derived from the research.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>To the best of authors' knowledge, this is the first empirical research on the applicability of ISO 18404:2015 for SMEs, which encapsulate opinions of LSS professionals working in several SMEs.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2022, doi = {10.1108/tqm-08-2022-0276}, url = {https://doi.org/10.1108%2Ftqm-08-2022-0276}, year = 2022, month = {oct}, publisher = {Emerald}, volume = {35}, number = {7}, pages = {1917--1934}, author = {Jiju Antony and Vikas Swarnakar and Willem Salentijn and Alireza Shokri and Mehran Doulatabadi and Shreeranga Bhat and Olivia McDermott and Raja Jayaraman and Michael Sony}, title = {A global study on applicability of~{ISO} 18404:2015 for {SMEs}: an exploratory qualitative study}, journal = {The {TQM} Journal}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Jiju Antony
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Vikas Swarnakar
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0001-6597-9959
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Willem Salentijn
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: https://orcid.org/0000-0002-3213-9563
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Alireza Shokri
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0001-9893-9048
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Mehran Doulatabadi
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Contributor Orcid Uri: https://orcid.org/0000-0002-3131-7495
Contributors Contributor 5 Contributor Orcid Host: orcid.org
Contributors Contributor 5 Credit Name: Shreeranga Bhat
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Contributors Contributor 6 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 6 Contributor Orcid Host: orcid.org
Contributors Contributor 6 Credit Name: Olivia McDermott
Contributors Contributor 6 Contributor Attributes Contributor Role: author
Contributors Contributor 7 Contributor Orcid Uri: https://orcid.org/0000-0002-2749-2688
Contributors Contributor 7 Contributor Orcid Host: orcid.org
Contributors Contributor 7 Credit Name: Raja Jayaraman
Contributors Contributor 7 Contributor Attributes Contributor Role: author
Contributors Contributor 8 Credit Name: Michael Sony
Contributors Contributor 8 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

A study on Ishikawa’s original basic tools of quality control in healthcare The TQM Journal Journal Article

Publication date: 2023-09-05
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-06-2022-0187
DOI: 10.1108/tqm-06-2022-0187
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>The main purpose of this study is to investigate Ishikawa’s statement that “95% of problems in processes can be accomplished using the 7 Quality Control (QC) tools” and explore its validity within the health-care sector. The study will analyze the usage of the 7 QC tools in the health-care service sector and the benefits, challenges and critical success factors (CSFs) for the application of the 7 QC tools in this sector.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>In order to evaluate Ishikawa’s statement and how valid his statement is for the health-care sector, an online survey instrument was developed, and data collection was performed utilizing a stratified random sampling strategy. The main strata/clusters were formed by health-care professionals working in all aspects of health-care organizations and functions. A total of 168 participants from European health-care facilities responded to the survey.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The main finding of this study is that 62% of respondents were trained in the 7 QC tools. Only 3% of participants in the health-care sector perceived that the seven tools of QC can solve above 90% of quality problems as originally claimed by Dr Ishikawa. Another relevant finding presented in this paper is that Histograms, Cause and Effect diagrams and check sheets are the most used tools in the health-care sector. The least used tools are Stratification and Scatter diagrams. This paper also revealed that the 7 QC tools proposed by Dr Ishikawa were most used in hospital wards and in administration functions. This work also presents a list of CSFs required for the proper application of the 7 QC tools in healthcare.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>This research was carried out in European health-care facilities – and there is an opportunity to expand the study across global health-care facilities. There is also an opportunity to study the use of the tools and their impact on hospital performance using the Action Research methodology in a health-care organization.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>To the best of the authors’ knowledge, this is the very first research within the health-care sector that focused on investigating the usage of all the 7 basic tools and challenging Dr Ishikawa’s statement: “95% of problems in processes can be accomplished using the 7 Quality Control (QC) tools” from his book “What is Quality Control?” The results of this study represent an important first step toward a full understanding of the applicability of these tools in the health-care sector.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{McDermott_2022, doi = {10.1108/tqm-06-2022-0187}, url = {https://doi.org/10.1108%2Ftqm-06-2022-0187}, year = 2022, month = {aug}, publisher = {Emerald}, volume = {35}, number = {7}, pages = {1686--1705}, author = {Olivia McDermott and Jiju Antony and Michael Sony and Angelo Rosa and Mary Hickey and Tara Ann Grant}, title = {A study on Ishikawa's original basic tools of quality control in healthcare}, journal = {The {TQM} Journal}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Olivia McDermott
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Jiju Antony
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Michael Sony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: https://orcid.org/0000-0003-2151-6156
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Angelo Rosa
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0001-7415-0253
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Mary Hickey
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Contributor Orcid Uri: https://orcid.org/0000-0003-4636-0717
Contributors Contributor 5 Contributor Orcid Host: orcid.org
Contributors Contributor 5 Credit Name: Tara Ann Grant
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

The misplacement of ISO 18404:2015 in organisational improvement: a point-counterpoint article The TQM Journal Journal Article

Publication date: 2023-09-05
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-01-2023-0019
DOI: 10.1108/tqm-01-2023-0019
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>This paper gives the background to the ISO 18404:2015 standard and explains its rationale. It aims to rebut the Oudrhiri <jats:italic>et al</jats:italic>. (2022) paper. Furthermore, this paper adds further evidence of the misplacement and unfitness for use of the standard, as evidenced in the previous work by Antony <jats:italic>et al</jats:italic>. (2021, 2022).</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>A point-counterpoint methods approach with a literature review of studies available on ISO 18404:2015 to respond to the Oudrhiri <jats:italic>et al</jats:italic>. (2022) study.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The findings indicate that Oudrhiri <jats:italic>et al</jats:italic>.'s (2022) work is not open minded in relation to ISO18404. Each point raised in the Oudrhiri <jats:italic>et al</jats:italic>. (2020) study has been answered and counter argued.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>Other than Antony <jats:italic>et al</jats:italic>.'s three studies (2021 and 2022) and Oudrhiri <jats:italic>et al</jats:italic>.’s (2022) study empirical studies looking into the impact of the ISO 18404 standard in the literature were limited. As the literature has shown, many companies are not utilising the standard given its current format; hence, a lack of information relating to the practical implementation is sparse.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Practical implications</jats:title><jats:p>The findings indicate that Oudrhiri <jats:italic>et al</jats:italic>.'s (2022) work can be answered and counter argued.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>This study consolidates and strengthens the findings from the three studies by Antony <jats:italic>et al</jats:italic>. (2021 and 2022) and acts as a rebuttal to the Oudrhiri <jats:italic>et al</jats:italic>. (2022) study.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{McDermott_2023, doi = {10.1108/tqm-01-2023-0019}, url = {https://doi.org/10.1108%2Ftqm-01-2023-0019}, year = 2023, month = {sep}, publisher = {Emerald}, author = {Olivia McDermott and Jiju Antony and Michael Sony and Vikas Swarnakar}, title = {The misplacement of {ISO} 18404:2015 in organisational improvement: a~point-counterpoint article}, journal = {The {TQM} Journal}}
Contributors Contributor 0 Credit Name: Olivia McDermott
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Jiju Antony
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Michael Sony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Vikas Swarnakar
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

How do organizational performances vary between early adopters and late adopters of Quality 4.0? An exploratory qualitative study The TQM Journal Journal Article

Publication date: 2023-08-24
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-03-2023-0083
DOI: 10.1108/tqm-03-2023-0083
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>This study aims to investigate how early and late adopters of Quality 4.0 (Q4.0) differ in terms of organizational performance.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>The authors employed a grounded theory approach for interviewing 15 senior managers from diverse organizational contexts throughout the globe as part of their qualitative research methodology.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The research's findings were analyzed based on four types of performance: operational, financial, environmental and social. It was clear that early adopters of Q4.0 were sustaining superior performance in quality over time, even though their investment was significantly higher than that of late adopters. From a financial viewpoint, it was evident that early adopters had a competitive edge over their rivals compared to late adopters. Late adopters have utilized the notion of the circular economy (CE) more effectively than many early adopters in the context of environmental performance in order to establish a green economy and sustainable development.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>Although the results of the interview indicate that Q4.0 is having some positive effects on social performance, in the authors' view, it is still least understood from an empirical standpoint.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>The study's findings assist organizations in comprehending the performance differences between Q4.0 early adopters and late adopters.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2023, doi = {10.1108/tqm-03-2023-0083}, url = {https://doi.org/10.1108%2Ftqm-03-2023-0083}, year = 2023, month = {aug}, publisher = {Emerald}, author = {Jiju Antony and Vikas Swarnakar and Michael Sony and Olivia McDermott and Raja Jayaraman}, title = {How do organizational performances vary between early adopters and late adopters of~Quality 4.0? An exploratory qualitative study}, journal = {The {TQM} Journal}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Jiju Antony
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Vikas Swarnakar
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Michael Sony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Olivia McDermott
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0002-2749-2688
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Raja Jayaraman
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

Quality management as a means for micro-level sustainability development in organizations The TQM Journal Journal Article

Publication date: 2023-08-14
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-06-2023-0198
DOI: 10.1108/tqm-06-2023-0198
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>The use of quality management (QM) to achieve the United Nations Sustainable Development Goals (UNSDGs) is a topic of growing interest in academia and industry. The IAQ (International Academy for Quality) established Quality Sustainability Award in 2020, a testament to this growing interest. This study aims to investigate how QM philosophies, methodologies and tools can be used to achieve sustainable development in organizations.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>Five large manufacturing organizations – three from India and two from China – who reported their achievements about using QM in achieving Sustainable Development Goals (SDGs) were studied using multiple sources of data collection. A detailed within-case and cross-case analysis were conducted to unearth this linkage's practical and theoretical aspects.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The study finds that QM methodologies effectively met the five organizations' UNSDGs. These organizations successfully used OPEX (Operational Excellence) methodologies such as Lean, Kaizen and Six Sigma to meet UNSDGs 7, 11, 12 and 13. Moreover, UNSG 12 (Responsible Consumption and Production) is the most targeted goal across the case studies. A cross-case analysis revealed that the most frequently used quality tools were Design of Experiments (DoE), Measurement Systems Analysis (MSA), C&E analysis and Inferential statistics, among other essential tools.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>The study's sample size was limited to large-scale manufacturing organizations in the two most populous countries in the world. This may limit the study's generalizability to other countries, continents, or micro-, small- and medium-sized enterprises (SMEs). Additionally, the study's conclusions would be strengthened if tested as hypotheses in a follow-up survey.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Practical implications</jats:title><jats:p>This practical paper provides case studies on how to use QM to impact SDGs. It offers both descriptive and prescriptive solutions for practitioners. The study highlights the importance of using essential QM tools in a structured and systematic manner, with effective teams, to meet the SDGs of organizations.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Social implications</jats:title><jats:p>The study shows how QM can be used to impact UNSDGs, and this is very important because the UNSDGs are a set of global objectives that aim to address a wide range of social and environmental issues. This study could motivate organizations to achieve the UNSDGs using essential QM tools and make the world a better place for the present and future generations.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>This case study is the first to investigate at a micro-level how QM can impact UNSDGs using live examples. It uses data from the IAQ to demonstrate how QM can be integrated into UNSDGs to ensure sustainable manufacturing.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2023, doi = {10.1108/tqm-06-2023-0198}, url = {https://doi.org/10.1108%2Ftqm-06-2023-0198}, year = 2023, month = {aug}, publisher = {Emerald}, author = {Jiju Antony and Shreeranga Bhat and Anders Fundin and Michael Sony and Lars Sorqvist and Mariam Bader}, title = {Quality management as a means for~micro-level sustainability development in organizations}, journal = {The {TQM} Journal}}
Contributors Contributor 0 Credit Name: Jiju Antony
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0002-3131-7495
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Shreeranga Bhat
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0003-3187-7932
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Anders Fundin
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Michael Sony
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Credit Name: Lars Sorqvist
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Credit Name: Mariam Bader
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

Integrated Green Lean Six Sigma-Industry 4.0 approach to combat COVID-19: from literature review to framework development International Journal of Lean Six Sigma Journal Article

Publication date: 2023-07-17
Journal title: International Journal of Lean Six Sigma
Type: Journal Article
URL: http://dx.doi.org/10.1108/ijlss-11-2022-0227
DOI: 10.1108/ijlss-11-2022-0227
ISSN: 2040-4166
Short Description: <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>The coronavirus (COVID-19) pandemic has led to a surge in demand for health-care facilities, medicines, vaccines and other health-care items. The purpose of this study is to investigate different facets of integrated Green Lean Six Sigma and Industry 4.0 approach in the context of COVID-19 for better healthcare management. Integrating Green Lean Six Sigma (GLSS) and Industry 4.0 (I4.0) has the potential to meet the modern demand of health-care units and also leads to improving the quality of inpatient care with better safety, hygiene and real-time diagnoses. A systematic review has been conducted to determine the tools/techniques, challenges, application areas and potential benefits for the adoption of an integrated GLSS-I4.0 approach within health-care facilities from the perspective of COVID management. Further, a conceptual framework of integrated GLSS-I4.0 has been proposed for better COVID management.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>To conduct the literature review, the authors used the preferred reporting items for systematic reviews and meta-analysis and covers relevant papers from the arrival of COVID-19. Based on the systematic understanding of the different facets of the integrated GLSS-I4.0 approach and through insights of experts (academicians and health-care personnel), a conceptual framework is proposed to combat COVID-19 for better detection, prevention and cure.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>The systematic review presented here provides different avenues to comprehend the different facets of the integrated GLSS-I4.0 approach in different areas of COVID health-care management. In this study, the proposed framework reveals that the Internet of Things, big data and artificial intelligence are the major constituents of I4.0 technologies that lead to better COVID management. Moreover, integration of I4.0 with GLSS aids during different stages of the COVID management, right from diagnosis, manufacture of items and inpatient and outpatient care of the affected person.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Practical implications</jats:title> <jats:p>This study provides a significant knowledge database to the practitioners by understanding different tools and techniques of an integrated approach for better COVID management. Moreover, the proposed framework aids to grab day-to-day information from the affected people and ensures reduced hospital stay with better space utilization and the creation of a healthy environment around the patient. This inclusive implementation of the proposed framework will enhance knowledge base in medical areas and provides different novel prospects to combat other medical urgencies.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>To the best of the authors’ knowledge, this study is the first of its kind to review different facets of the integrated GLSS-I4.0 approach with a view of the COVID health-care perspective and provides a conceptual framework.</jats:p> </jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Kaswan_2023, doi = {10.1108/ijlss-11-2022-0227}, url = {https://doi.org/10.1108%2Fijlss-11-2022-0227}, year = 2023, month = {jul}, publisher = {Emerald}, author = {Mahender Singh Kaswan and Rajeev Rathi and Jiju Antony and Jennifer Cross and Jose Arturo Garza-Reyes and Mahipal Singh and Inder Preet Singh and Michael Sony}, title = {Integrated Green Lean Six Sigma-Industry 4.0 approach to combat {COVID}-19: from literature review to framework development}, journal = {International Journal of Lean Six Sigma}}
Contributors Contributor 0 Credit Name: Mahender Singh Kaswan
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Rajeev Rathi
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Jiju Antony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Jennifer Cross
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Credit Name: Jose Arturo Garza-Reyes
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Credit Name: Mahipal Singh
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Contributors Contributor 6 Credit Name: Inder Preet Singh
Contributors Contributor 6 Contributor Attributes Contributor Role: author
Contributors Contributor 7 Credit Name: Michael Sony
Contributors Contributor 7 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

Industry 4.0 readiness in west of Ireland small and medium and micro enterprises – an exploratory study Quality Management Journal Journal Article

Publication date: 2023-04-03
Journal title: Quality Management Journal
Type: Journal Article
URL: http://dx.doi.org/10.1080/10686967.2023.2171325
DOI: 10.1080/10686967.2023.2171325
ISSN: 1068-6967
ISSN: 2575-6222
Citation Citation Type: bibtex
Citation Citation Value: @article{McDermott_2023, doi = {10.1080/10686967.2023.2171325}, url = {https://doi.org/10.1080%2F10686967.2023.2171325}, year = 2023, month = {mar}, publisher = {Informa {UK} Limited}, volume = {30}, number = {2}, pages = {105--120}, author = {Olivia McDermott and Stuart Nelson and Jiju Antony and Michael Sony}, title = {Industry 4.0 readiness in west of Ireland small and medium and micro enterprises {\textendash} an exploratory study}, journal = {Quality Management Journal}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Olivia McDermott
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Stuart Nelson
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Jiju Antony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: https://orcid.org/0000-0002-8003-5216
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Michael Sony
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

Critical Success Factors for Successful Implementation of Healthcare 4.0: A Literature Review and Future Research Agenda International Journal of Environmental Research and Public Health Journal Article

Publication date: 2023-03
Journal title: International Journal of Environmental Research and Public Health
Type: Journal Article
URL: https://www.mdpi.com/1660-4601/20/5/4669
DOI: 10.3390/ijerph20054669
Contributors Contributor 0 Contributor Orcid Uri: http://orcid.org/0000-0002-8003-5216
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Michael Sony
Contributors Contributor 0 Contributor Email: emailofsony@gmail.com
Contributors Contributor 0 Contributor Attributes Contributor Sequence: first
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Jiju Antony
Contributors Contributor 1 Contributor Email: jiju.antony@ku.ac.ae
Contributors Contributor 1 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Guilherme L. Tortorella
Contributors Contributor 2 Contributor Email: gluztortorella@gmail.com
Contributors Contributor 2 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 2 Contributor Attributes Contributor Role: author

Source: Multidisciplinary Digital Publishing Institute
Added: 2023-03-11
Last modified: 2023-03-11

Role of leadership in the digitalisation of manufacturing organisations Journal of Manufacturing Technology Management Journal Article

Publication date: 2023-01-31
Journal title: Journal of Manufacturing Technology Management
Type: Journal Article
URL: http://dx.doi.org/10.1108/jmtm-09-2022-0312
DOI: 10.1108/jmtm-09-2022-0312
ISSN: 1741-038X
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>This study examines the moderating role of leadership behaviours on the relationship between Industry 4.0 (I4.0) maturity and operational performance in manufacturers.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>For that, 189 leaders from manufacturing organisations located in India and Brazil that are undergoing I4.0 implementation were surveyed. The collected data was analysed using multivariate data techniques, which allowed to verify the validity of our research hypotheses. This study was grounded on the concepts from the socio-technical systems (STS) theory.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The findings indicated that task-oriented leadership behaviours positively moderate the relationship between technologies for digitalisation and operational performance. A similar effect was found for the interaction between change-oriented leadership behaviours and strategy for digitalisation. In turn, the moderating effects of relations-oriented and change-oriented leadership behaviours were negative when considering the I4.0 maturity dimensions of employee and culture for digitalisation and technology for digitalisation, respectively.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>This study offers arguments to better understand the role of leaders' behaviours in the digitalisation of organisations. Changing behaviours is usually a long-term and time-consuming activity. The identification of the leadership behaviours that are more likely to support digitalisation allows companies to anticipate potential issues and prioritise efforts to assertively develop leaders.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Tortorella_2023, doi = {10.1108/jmtm-09-2022-0312}, url = {https://doi.org/10.1108%2Fjmtm-09-2022-0312}, year = 2023, month = {jan}, publisher = {Emerald}, author = {Guilherme Tortorella and Anupama Prashar and Jiju Antony and Alejandro Francisco Mac Cawley and Roberto Vassolo and Michael Sony}, title = {Role of leadership in~the~digitalisation of~manufacturing organisations}, journal = {Journal of Manufacturing Technology Management}}
Contributors Contributor 0 Credit Name: Guilherme Tortorella
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0003-4679-2907
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Anupama Prashar
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Jiju Antony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: https://orcid.org/0000-0002-4848-4732
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Alejandro Francisco Mac Cawley
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0002-0870-397X
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Roberto Vassolo
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Contributor Orcid Uri: https://orcid.org/0000-0002-8003-5216
Contributors Contributor 5 Contributor Orcid Host: orcid.org
Contributors Contributor 5 Credit Name: Michael Sony
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-02-22
Last modified: 2023-02-22

A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation Total Quality Management & Business Excellence Journal Article

Publication date: 2023-01-29
Journal title: Total Quality Management & Business Excellence
Type: Journal Article
URL: http://dx.doi.org/10.1080/14783363.2023.2170223
DOI: 10.1080/14783363.2023.2170223
ISSN: 1478-3363
ISSN: 1478-3371
Citation Citation Type: bibtex
Citation Citation Value: @article{Zulfiqar_2023, doi = {10.1080/14783363.2023.2170223}, url = {https://doi.org/10.1080%2F14783363.2023.2170223}, year = 2023, month = {jan}, publisher = {Informa {UK} Limited}, pages = {1--19}, author = {Maryam Zulfiqar and Jiju Antony and Vikas Swarnakar and Michael Sony and Raja Jayaraman and Olivia McDermott}, title = {A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation}, journal = {Total Quality Management {\&}amp$\mathsemicolon$ Business Excellence}}
Contributors Contributor 0 Credit Name: Maryam Zulfiqar
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Jiju Antony
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Vikas Swarnakar
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Michael Sony
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0002-2749-2688
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Raja Jayaraman
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 5 Contributor Orcid Host: orcid.org
Contributors Contributor 5 Credit Name: Olivia McDermott
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-02-22
Last modified: 2023-02-22

Operational excellence framework for sustainability in the organisation: a design science approach Production Planning & Control Journal Article

Publication date: 2023-01-09
Journal title: Production Planning & Control
Type: Journal Article
URL: http://dx.doi.org/10.1080/09537287.2023.2165188
DOI: 10.1080/09537287.2023.2165188
ISSN: 0953-7287
ISSN: 1366-5871
Citation Citation Type: bibtex
Citation Citation Value: @article{Naik_2023, doi = {10.1080/09537287.2023.2165188}, url = {https://doi.org/10.1080%2F09537287.2023.2165188}, year = 2023, month = {jan}, publisher = {Informa {UK} Limited}, pages = {1--17}, author = {Subhash Naik and Michael Sony and Jiju Antony and Olivia McDermott and Guilherme Luz Tortorella and Raja Jayaraman}, title = {Operational excellence framework for sustainability in the organisation: a design science approach}, journal = {Production Planning {\&}amp$\mathsemicolon$ Control}}
Contributors Contributor 0 Credit Name: Subhash Naik
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0002-8003-5216
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Michael Sony
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Jiju Antony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Olivia McDermott
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0003-2396-4665
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Guilherme Luz Tortorella
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Contributor Orcid Uri: https://orcid.org/0000-0002-2749-2688
Contributors Contributor 5 Contributor Orcid Host: orcid.org
Contributors Contributor 5 Credit Name: Raja Jayaraman
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-01-24
Last modified: 2023-01-24

A global study on applicability of ISO 18404:2015 for SMEs: an exploratory qualitative study The TQM Journal Journal Article

Publication date: 2023
Journal title: The TQM Journal
Type: Journal Article
URL: https://www.emerald.com/insight/content/doi/10.1108/TQM-08-2022-0276/full/html
Citation Citation Type: formatted-apa
Citation Citation Value: Antony, J., Swarnakar, V., Salentijn, W., Shokri, A., Doulatabadi, M., Bhat, S., McDermott, O., Jayaraman, R. and Sony, M. (2023), "A global study on applicability of ISO 18404:2015 for SMEs: an exploratory qualitative study", The TQM Journal, Vol. 35 No. 7, pp. 1917-1934. https://doi.org/10.1108/TQM-08-2022-0276
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0002-8003-5216
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Michael Sony

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

Assessing the “Systemic Barriers” Affecting Lean Implementation: A Comparison Between Manufacturing and Lean Software Development Contexts IEEE Transactions on Engineering Management Journal Article

Publication date: 2023
Journal title: IEEE Transactions on Engineering Management
Type: Journal Article
URL: http://dx.doi.org/10.1109/tem.2022.3224721
DOI: 10.1109/tem.2022.3224721
ISSN: 0018-9391
ISSN: 1558-0040
Citation Citation Type: bibtex
Citation Citation Value: @article{Puram_2023, doi = {10.1109/tem.2022.3224721}, url = {https://doi.org/10.1109%2Ftem.2022.3224721}, year = 2023, publisher = {Institute of Electrical and Electronics Engineers ({IEEE})}, pages = {1--15}, author = {Praveen Puram and Anand Gurumurthy and Jiju Antony and Michael Sony}, title = {Assessing the {\textquotedblleft}Systemic Barriers{\textquotedblright} Affecting Lean Implementation: A Comparison Between Manufacturing and Lean Software Development Contexts}, journal = {{IEEE} Transactions on Engineering Management}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0003-4871-7409
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Praveen Puram
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0002-4241-7707
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Anand Gurumurthy
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Jiju Antony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: https://orcid.org/0000-0002-8003-5216
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Michael Sony
Contributors Contributor 3 Contributor Attributes Contributor Role: author

Source: Michael Sony
Added: 2023-01-24
Last modified: 2023-01-24

Student workload assessment for online learning: An empirical analysis during Covid-19 Cogent Engineering Journal Article

Publication date: 2022-12-31
Journal title: Cogent Engineering
Type: Journal Article
URL: http://dx.doi.org/10.1080/23311916.2021.2010509
DOI: 10.1080/23311916.2021.2010509
ISSN: 2331-1916
Short Description: Covid-19 has forced most educational institutions around the world to migrate to online learning in an emergency mode to protect students from the pandemic. This sudden migration to online learning has created multi-dimensional demands on students. Therefore, student workload needs to be measured during online learning. The purpose of this study is to measure the student workload from student perception by evaluating online learning in terms of Mental demand (MD), Physical demand (PD), Temporal demand (TD), Effort (EF), Performance (PE) and Frustration (FR). This study through a cross-sectional survey analysed 223 student’s workloads on six dimensions using a NASA -TLX scale. The study finds all six components of workload significant for student assessment during online learning. Besides, the NASA-TLX scale was tested using confirmatory factor analysis for its ability to assess student workload for online learning. This is the first study to assess the student workload for online learning and hence contributes to the theory of measurement of workload assessment for online learning. The educational institutions can use this study to measure the student workload assessment for various courses offered by them using this simple tool.
Citation Citation Type: bibtex
Citation Citation Value: @article{Therisa_Beena_2022, doi = {10.1080/23311916.2021.2010509}, url = {https://doi.org/10.1080%2F23311916.2021.2010509}, year = 2022, month = {jan}, publisher = {Informa {UK} Limited}, volume = {9}, number = {1}, author = {Karingada Kochu Therisa Beena and Michael Sony}, editor = {Marco Castellani}, title = {Student workload assessment for online learning: An empirical analysis during Covid-19}, journal = {Cogent Engineering}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Exploring employee well-being during the COVID-19 remote work: evidence from South Africa European Journal of Training and Development Journal Article

Publication date: 2022-11-16
Journal title: European Journal of Training and Development
Type: Journal Article
URL: http://dx.doi.org/10.1108/ejtd-06-2022-0061
DOI: 10.1108/ejtd-06-2022-0061
ISSN: 2046-9012
Short Description: <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>The COVID-19 pandemic has rapidly accelerated a shift to remote working for previously office-based employees in South Africa, impacting employee outcomes such as well-being. The remote work trend is expected to continue even post the pandemic, necessitating for organizational understanding of the factors impacting employee well-being. Using the Job Demands–Resources model as the theoretical framework, this study aims to understand the role of job demands and resources as predictors of employee well-being in the pandemic context.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>A self-administered online survey questionnaire was used to gather quantitative data about remote workers’ (<jats:italic>n</jats:italic> = 204) perceptions of specifically identified demands, resources and employee well-being. Descriptive statistics, Pearson’s correlation and moderated hierarchical regression were used to analyse the data.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>This study found that job demands in the form of work–home conflict were associated with reduced employee well-being. Resources, namely, job autonomy, effective communication and social support were associated with increased employee well-being. Job autonomy was positively correlated to remote work frequency, and gender had a significant positive association to work–home conflict. Social support was found to moderate the relationship between work–home conflict and employee well-being. Findings suggest that organizations looking to enhance the well-being of their remote workforce should implement policies and practices that reduce the demands and increase the resources of their employees. The significant association of gender to work–home conflict suggests that greater interventions are required particularly for women. This study advances knowledge on the role of demands and resources as predictors of employee well-being of remote workforces during COVID-19 and beyond.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>This paper provides insight on employee well-being during COVID-19 remote work. Further, the findings suggest that organizations looking to enhance the well-being of their remote workforce should implement policies and practices that reduce the demands and increase the resources of their employees. The significant association of gender to work–home conflict suggests that greater interventions are required particularly for women. To the best of the authors’ knowledge, this is the first study carried out to explore the employee well-being during COVID-19 pandemic and will be beneficial to stakeholders for understanding the factors impacting employee well-being.</jats:p> </jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Mahomed_2022, doi = {10.1108/ejtd-06-2022-0061}, url = {https://doi.org/10.1108%2Fejtd-06-2022-0061}, year = 2022, month = {nov}, publisher = {Emerald}, author = {Fatima Mahomed and Pius Oba and Michael Sony}, title = {Exploring employee well-being during the {COVID}-19 remote work: evidence from South Africa}, journal = {European Journal of Training and Development}}
Contributors Contributor 0 Credit Name: Fatima Mahomed
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Pius Oba
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Michael Sony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-01-24
Last modified: 2023-01-24

The Impact of Industry 4.0 on the Medical Device Regulatory Product Life Cycle Compliance Sustainability Journal Article

Publication date: 2022-11-07
Journal title: Sustainability
Type: Journal Article
URL: http://dx.doi.org/10.3390/su142114650
DOI: 10.3390/su142114650
ISSN: 2071-1050
Short Description: <jats:p>The fourth industrial revolution, also referred to as Industry 4.0, has resulted in many changes within the MedTech Industry. The MedTech industry is changing from interconnected manufacturing systems using cyber-physical systems to digital health technologies. The purpose of the study is to establish how Industry 4.0 can understand the impact Industry 4.0 is having on product lifecycle regulatory compliance and determine the effect Industry 4.0 is having on product lifecycle regulatory compliance. A qualitative research approach was utilised to gather data from the MedTech industry by conducting interviews with Medtech industry leaders. This research demonstrates that Industry 4.0 is easing product lifecycle regulatory compliance and that the impact is more positive than negative. Industry 4.0 offers many benefits to the MedTech Industry. This research will support organisations in demonstrating how digital technologies can positively impact product lifecycle regulatory compliance and support the industry in building a business case for future implementation of Industry 4.0 technologies.</jats:p>
Citation Citation Type: bibtex
Citation Citation Value: @article{McDermott_2022, doi = {10.3390/su142114650}, url = {https://doi.org/10.3390%2Fsu142114650}, year = 2022, month = {nov}, publisher = {{MDPI} {AG}}, volume = {14}, number = {21}, pages = {14650}, author = {Olivia McDermott and Ida Foley and Jiju Antony and Michael Sony and Mary Butler}, title = {The Impact of Industry 4.0 on the Medical Device Regulatory Product Life Cycle Compliance}, journal = {Sustainability}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Olivia McDermott
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Ida Foley
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Jiju Antony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Michael Sony
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0002-2660-1379
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Mary Butler
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-01-24
Last modified: 2023-01-24

The Effect of Medical Device Regulations on Deploying a Lean Six Sigma Project Processes Journal Article

Publication date: 2022-11-05
Journal title: Processes
Type: Journal Article
URL: http://dx.doi.org/10.3390/pr10112303
DOI: 10.3390/pr10112303
ISSN: 2227-9717
Short Description: <jats:p>This paper investigates the differences in timelines involved in Lean Six Sigma (LSS) project deployment in a regulated industry versus in an unregulated one. Two case studies utilising Lean Six Sigma methods—in order to compare the transfer of manual manufacturing lines within a medical device and electronics manufacturing site—are discussed and utilised. This research aims to show the effects of regulatory procedures on LSS project implementation and timelines. This study particularly highlights how a regulatory environment can be a barrier, or bottleneck, to project management, continuous improvement, and engineering changes in the MedTech or medical device manufacturing industry. The results of this study represent an important first step towards a full understanding of the influence of regulations on operations in medical devices and, by extension, on pharmaceutical manufacturing industries on a global scale. The research limitations are that the data collected were from two specific case study comparisons alone.</jats:p>
Citation Citation Type: bibtex
Citation Citation Value: @article{McGrane_2022, doi = {10.3390/pr10112303}, url = {https://doi.org/10.3390%2Fpr10112303}, year = 2022, month = {nov}, publisher = {{MDPI} {AG}}, volume = {10}, number = {11}, pages = {2303}, author = {Vincent McGrane and Olivia McDermott and Anna Trubetskaya and Angelo Rosa and Michael Sony}, title = {The Effect of Medical Device Regulations on Deploying a Lean Six Sigma Project}, journal = {Processes}}
Contributors Contributor 0 Credit Name: Vincent McGrane
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Olivia McDermott
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0001-8524-9312
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Anna Trubetskaya
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: https://orcid.org/0000-0003-2151-6156
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Angelo Rosa
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0002-8003-5216
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Michael Sony
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-01-24
Last modified: 2023-01-24

The Effect of Medical Device Regulations on Deploying a Lean Six Sigma Project Processes Journal Article

Publication date: 2022-11
Journal title: Processes
Type: Journal Article
URL: https://www.mdpi.com/2227-9717/10/11/2303
DOI: 10.3390/pr10112303
Contributors Contributor 0 Credit Name: Vincent McGrane
Contributors Contributor 0 Contributor Email: vincentmcgrane@gmail.com
Contributors Contributor 0 Contributor Attributes Contributor Sequence: first
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: http://orcid.org/0000-0001-5714-4601
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Olivia McDermott
Contributors Contributor 1 Contributor Email: olivia.mcdermott@universityofgalway.ie
Contributors Contributor 1 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: http://orcid.org/0000-0001-8524-9312
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Anna Trubetskaya
Contributors Contributor 2 Contributor Email: anna.trubetskaya@ul.ie
Contributors Contributor 2 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Contributor Orcid Uri: http://orcid.org/0000-0003-2151-6156
Contributors Contributor 3 Contributor Orcid Host: orcid.org
Contributors Contributor 3 Credit Name: Angelo Rosa
Contributors Contributor 3 Contributor Email: rosa@lbsc.it
Contributors Contributor 3 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: http://orcid.org/0000-0002-8003-5216
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Michael Sony
Contributors Contributor 4 Contributor Email: michael.sony@wits.ac.za
Contributors Contributor 4 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 4 Contributor Attributes Contributor Role: author

Source: Multidisciplinary Digital Publishing Institute
Added: 2022-11-10
Last modified: 2022-11-10

Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study Total Quality Management & Business Excellence Journal Article

Publication date: 2022-09-12
Journal title: Total Quality Management & Business Excellence
Type: Journal Article
URL: http://dx.doi.org/10.1080/14783363.2022.2113737
DOI: 10.1080/14783363.2022.2113737
ISSN: 1478-3363
ISSN: 1478-3371
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2022, doi = {10.1080/14783363.2022.2113737}, url = {https://doi.org/10.1080%2F14783363.2022.2113737}, year = 2022, month = {sep}, publisher = {Informa {UK} Limited}, pages = {1--20}, author = {Jiju Antony and Olivia McDermott and Michael Sony and Aidan Toner and Shreeranga Bhat and Elizabeth A. Cudney and Mehran Doulatabadi}, title = {Benefits, challenges, critical success factors and motivations of Quality 4.0 {\textendash} A qualitative global study}, journal = {Total Quality Management {\&}amp$\mathsemicolon$ Business Excellence}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Jiju Antony
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Olivia McDermott
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Michael Sony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Aidan Toner
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0002-3131-7495
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Shreeranga Bhat
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Contributor Orcid Uri: https://orcid.org/0000-0002-3990-0474
Contributors Contributor 5 Contributor Orcid Host: orcid.org
Contributors Contributor 5 Credit Name: Elizabeth A. Cudney
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Contributors Contributor 6 Contributor Orcid Uri: https://orcid.org/0000-0001-9893-9048
Contributors Contributor 6 Contributor Orcid Host: orcid.org
Contributors Contributor 6 Credit Name: Mehran Doulatabadi
Contributors Contributor 6 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-01-24
Last modified: 2023-01-24

Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study Total Quality Management & Business Excellence Journal Article

Publication date: 2023-05-19
Journal title: Total Quality Management & Business Excellence
Type: Journal Article
URL: http://dx.doi.org/10.1080/14783363.2022.2113737
DOI: 10.1080/14783363.2022.2113737
ISSN: 1478-3363
ISSN: 1478-3371
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2022, doi = {10.1080/14783363.2022.2113737}, url = {https://doi.org/10.1080%2F14783363.2022.2113737}, year = 2022, month = {sep}, publisher = {Informa {UK} Limited}, volume = {34}, number = {7-8}, pages = {827--846}, author = {Jiju Antony and Olivia McDermott and Michael Sony and Aidan Toner and Shreeranga Bhat and Elizabeth A. Cudney and Mehran Doulatabadi}, title = {Benefits, challenges, critical success factors and motivations of Quality 4.0 {\textendash} A qualitative global study}, journal = {Total Quality Management {\&}amp$\mathsemicolon$ Business Excellence}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Jiju Antony
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Olivia McDermott
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Michael Sony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Aidan Toner
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Contributors Contributor 4 Contributor Orcid Uri: https://orcid.org/0000-0002-3131-7495
Contributors Contributor 4 Contributor Orcid Host: orcid.org
Contributors Contributor 4 Credit Name: Shreeranga Bhat
Contributors Contributor 4 Contributor Attributes Contributor Role: author
Contributors Contributor 5 Contributor Orcid Uri: https://orcid.org/0000-0002-3990-0474
Contributors Contributor 5 Contributor Orcid Host: orcid.org
Contributors Contributor 5 Credit Name: Elizabeth A. Cudney
Contributors Contributor 5 Contributor Attributes Contributor Role: author
Contributors Contributor 6 Contributor Orcid Uri: https://orcid.org/0000-0001-9893-9048
Contributors Contributor 6 Contributor Orcid Host: orcid.org
Contributors Contributor 6 Credit Name: Mehran Doulatabadi
Contributors Contributor 6 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

An empirical study into the reasons for failure of sustaining operational excellence initiatives in organizations The TQM Journal Journal Article

Publication date: 2022-08-04
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-05-2022-0176
DOI: 10.1108/tqm-05-2022-0176
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>Operational excellence (OPEX) initiatives such as Lean, Six Sigma, Lean Six Sigma and Agile have some common characteristics that can be understood through their adoption in organizations. The objective of this research is to present the results of an online survey highlighting the most critical reasons for failure of OPEX initiatives.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>This study presents the results of a survey from 106 experts from different countries who have been involved in OPEX implementation. The experts were Six Sigma Master Black Belts, Black Belts and Champions from different manufacturing and service organizations. The developed questionnaire was initially tested with the help of seven experts to ensure their technical validity and soundness.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The study found 15% of companies surveyed have not adopted any form of OPEX methodology. The top three reasons for non-adoption of OPEX were also found. In terms of the use of various OPEX methodologies, more than 75% of companies were employing Six Sigma and less than 50% were engaged in Lean initiatives. Another surprising result was that less than 5% of the companies were utilizing Kaizen and other continuous improvement methodologies for improving the efficiency and effectiveness of organizational processes. The study further finds top five failure factors for sustaining OPEX initiatives in manufacturing, service, large and small organizations.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>The study reports the outcomes based on an online survey with limited sample size. Moreover, the number of samples from small and medium-sized enterprises (SMEs) was less than 25, and therefore it was difficult to make any robust conclusions in the comparison of failure factors between large enterprises and SMEs.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>To the best of the authors’ knowledge, this is the first empirical study that has attempted to explore the reasons for failure of OPEX initiatives. The authors argue that a greater understanding of the reasons for failure of OPEX initiatives can provide an input to develop a framework that can mitigate the failures and costs associated with such failures.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2022, doi = {10.1108/tqm-05-2022-0176}, url = {https://doi.org/10.1108%2Ftqm-05-2022-0176}, year = 2022, month = {aug}, publisher = {Emerald}, author = {Jiju Antony and Michael Sony and Olivia McDermott and Vikas Swarnakar and Brian Galli and Mehran Doulatabadi and Rajesh Kaul}, title = {An empirical study into the reasons for failure of sustaining operational excellence initiatives in organizations}, journal = {The {TQM} Journal}}
Contributors Contributor 0 Contributor Orcid Uri: https://orcid.org/0000-0002-8003-5216
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: michael sony
Language Code: en

Source: Michael Sony
Added: 2022-08-10
Last modified: 2022-08-10

A critical evaluation and measurement of organisational readiness and adoption for continuous improvement within a medical device manufacturer International Journal of Management Science and Engineering Management Journal Article

Publication date: 2022-05-24
Journal title: International Journal of Management Science and Engineering Management
Type: Journal Article
URL: http://dx.doi.org/10.1080/17509653.2022.2073917
DOI: 10.1080/17509653.2022.2073917
ISSN: 1750-9653
ISSN: 1750-9661
Citation Citation Type: bibtex
Citation Citation Value: @article{McDermott_2022, doi = {10.1080/17509653.2022.2073917}, url = {https://doi.org/10.1080%2F17509653.2022.2073917}, year = 2022, month = {may}, publisher = {Informa {UK} Limited}, pages = {1--11}, author = {Olivia McDermott and Jiju Antony and Michael Sony and Ellen Looby}, title = {A critical evaluation and measurement of organisational readiness and adoption for continuous improvement within a medical device manufacturer}, journal = {International Journal of Management Science and Engineering Management}}
Language Code: en

Source: Michael Sony
Added: 2022-05-25
Last modified: 2022-05-25

Publication date: 2022-05-24
Journal title: International Journal of Management Science and Engineering Management
Type: Journal Article
URL: http://dx.doi.org/10.1080/17509653.2022.2073917
DOI: 10.1080/17509653.2022.2073917
ISSN: 1750-9653
ISSN: 1750-9661
Citation Citation Type: bibtex
Citation Citation Value: @article{McDermott_2022, doi = {10.1080/17509653.2022.2073917}, url = {https://doi.org/10.1080%2F17509653.2022.2073917}, year = 2022, month = {may}, publisher = {Informa {UK} Limited}, pages = {1--11}, author = {Olivia McDermott and Jiju Antony and Michael Sony and Ellen Looby}, title = {A critical evaluation and measurement of organisational readiness and adoption for continuous improvement within a medical device manufacturer}, journal = {International Journal of Management Science and Engineering Management}}
Contributors Contributor 0 Credit Name: Olivia McDermott
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Jiju Antony
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Michael Sony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Ellen Looby
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-01-24
Last modified: 2023-01-24

Publication date: 2023-04-03
Journal title: International Journal of Management Science and Engineering Management
Type: Journal Article
URL: http://dx.doi.org/10.1080/17509653.2022.2073917
DOI: 10.1080/17509653.2022.2073917
ISSN: 1750-9653
ISSN: 1750-9661
Citation Citation Type: bibtex
Citation Citation Value: @article{McDermott_2022, doi = {10.1080/17509653.2022.2073917}, url = {https://doi.org/10.1080%2F17509653.2022.2073917}, year = 2022, month = {may}, publisher = {Informa {UK} Limited}, volume = {18}, number = {2}, pages = {145--155}, author = {Olivia McDermott and Jiju Antony and Michael Sony and Ellen Looby}, title = {A critical evaluation and measurement of organisational readiness and adoption for continuous improvement within a medical device manufacturer}, journal = {International Journal of Management Science and Engineering Management}}
Contributors Contributor 0 Credit Name: Olivia McDermott
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0002-8197-5736
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Jiju Antony
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Credit Name: Michael Sony
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Ellen Looby
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-11-07
Last modified: 2023-11-07

The evolution and future of lean Six Sigma 4.0 The TQM Journal Journal Article

Publication date: 2022-05-24
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-04-2022-0135
DOI: 10.1108/tqm-04-2022-0135
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>This purpose of this study is to provide an overview of the current state of research on Lean Six Sigma (LSS) and Industry 4.0 and the key aspects of the relationships between them. The research analyses LSS's evolution and discusses the future role of LSS 4.0 in an increasingly digitalized world. We present the benefits and motivations of integrating LSS and Industry 4.0 as well as the critical success factors and challenges within this emerging area of research.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>A systematic literature review methodology was established to identify, select and evaluate published research.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>There is a synergistic nature between LSS and Industry 4.0. Companies having a strong LSS culture can ease the transition to Industry 4.0 while Industry 4.0 technologies can provide superior performance for companies who are using LSS methodology.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>One limitation of this research was that as this area is a nascent area, the researchers were limited in their literature review and research. A more comprehensive longitudinal study would yield more data. There is an opportunity for further study and analysis.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Practical implications</jats:title><jats:p>This study reviews the evolution of LSS and its integration with Industry 4.0. Organisations can use this study to understand the benefits and motivating factors for integrating LSS and Industry 4.0, the Critical Success Factors and challenges to such integration.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>This is the first systematic literature review on LSS 4.0 and can provide insight for practitioners, organisations and future research directions.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2022, doi = {10.1108/tqm-04-2022-0135}, url = {https://doi.org/10.1108%2Ftqm-04-2022-0135}, year = 2022, month = {may}, publisher = {Emerald}, author = {Jiju Antony and Olivia McDermott and Daryl Powell and Michael Sony}, title = {The evolution and future of lean~Six~Sigma 4.0}, journal = {The {TQM} Journal}}
Language Code: en

Source: Michael Sony
Added: 2022-05-25
Last modified: 2022-05-25

The evolution and future of lean Six Sigma 4.0 The TQM Journal Journal Article

Publication date: 2022-05-24
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-04-2022-0135
DOI: 10.1108/tqm-04-2022-0135
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>This purpose of this study is to provide an overview of the current state of research on Lean Six Sigma (LSS) and Industry 4.0 and the key aspects of the relationships between them. The research analyses LSS's evolution and discusses the future role of LSS 4.0 in an increasingly digitalized world. We present the benefits and motivations of integrating LSS and Industry 4.0 as well as the critical success factors and challenges within this emerging area of research.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>A systematic literature review methodology was established to identify, select and evaluate published research.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>There is a synergistic nature between LSS and Industry 4.0. Companies having a strong LSS culture can ease the transition to Industry 4.0 while Industry 4.0 technologies can provide superior performance for companies who are using LSS methodology.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>One limitation of this research was that as this area is a nascent area, the researchers were limited in their literature review and research. A more comprehensive longitudinal study would yield more data. There is an opportunity for further study and analysis.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Practical implications</jats:title><jats:p>This study reviews the evolution of LSS and its integration with Industry 4.0. Organisations can use this study to understand the benefits and motivating factors for integrating LSS and Industry 4.0, the Critical Success Factors and challenges to such integration.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>This is the first systematic literature review on LSS 4.0 and can provide insight for practitioners, organisations and future research directions.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2022, doi = {10.1108/tqm-04-2022-0135}, url = {https://doi.org/10.1108%2Ftqm-04-2022-0135}, year = 2022, month = {may}, publisher = {Emerald}, author = {Jiju Antony and Olivia McDermott and Daryl Powell and Michael Sony}, title = {The evolution and future of lean~Six~Sigma 4.0}, journal = {The {TQM} Journal}}
Contributors Contributor 0 Credit Name: Jiju Antony
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: https://orcid.org/0000-0001-5714-4601
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Olivia McDermott
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: https://orcid.org/0000-0001-7224-2306
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Daryl Powell
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Michael Sony
Contributors Contributor 3 Contributor Attributes Contributor Role: author
Language Code: en

Source: Michael Sony
Added: 2023-01-24
Last modified: 2023-01-24

How do the technological capability and strategic flexibility of an organization impact its successful implementation of Industry 4.0? A qualitative viewpoint Benchmarking: An International Journal Journal Article

Publication date: 2022-04-18
Journal title: Benchmarking: An International Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/bij-09-2021-0541
DOI: 10.1108/bij-09-2021-0541
ISSN: 1463-5771
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>Industry 4.0 (I 4.0) consists of numerous digital technologies applied in organizations strategically to add value to the customer. Different organizations have varying degrees of technological capability and strategic flexibility. This paper aims to explore the relationship between technological capability and strategic flexibility on successful implementation of I 4.0.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>A qualitative study using a grounded theory approach is conducted on 34 senior managers from Europe and North America who have implemented I 4.0 participated in this study through a theoretical sampling frame.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>This study finds that technological capability and strategic flexibility have an impact on the successful implementation of I 4.0. The study also finds that different dimensions of technological capability also impact I 4.0. The interactive effect of strategic flexibility and technological capability is also noted. The study also develops a framework for successful implementation of I 4.0.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Practical implications</jats:title><jats:p>This study can be used by managers while implementing I 4.0 to devise a strategic roadmap for acquiring technological capability with I 4.0 technologies. Besides, it will help the managers to consider the bidirectional relationship between technological capability and strategic flexibility while formulating I 4.0 strategy for successful implementation of I 4.0 in their organizations.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>Previous studies have examined the importance of I 4.0 technologies. However, this study extends the previous works by suggesting how technological capability and strategic flexibility can help in the successful implementation of I 4.0.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Sony_2022, doi = {10.1108/bij-09-2021-0541}, url = {https://doi.org/10.1108%2Fbij-09-2021-0541}, year = 2022, month = {apr}, publisher = {Emerald}, author = {Michael Sony and Jiju Antony and Olivia Mc Dermott}, title = {How do the technological capability and strategic flexibility of an organization impact its successful implementation of Industry 4.0? A~qualitative viewpoint}, journal = {Benchmarking: An International Journal}}
Language Code: en

Source: Michael Sony
Added: 2022-05-09
Last modified: 2022-05-09

The impact of medical cyber–physical systems on healthcare service delivery The TQM Journal Journal Article

Publication date: 2022-04-12
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-01-2022-0005
DOI: 10.1108/tqm-01-2022-0005
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>The pandemic has reinforced the need for revamping the healthcare service delivery systems around the world to meet the increased challenges of modern-day illnesses. The use of medical cyber–physical system (MCPS) in the healthcare is one of the means of transforming the landscape of the traditional healthcare service delivery system. The purpose of this study is to critically examine the impact of MCPS on the quality of healthcare service delivery.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>This paper uses an evidence-based approach, the authors have conducted a systematic literature review to study the impact of MCPS on healthcare service delivery. Fifty-four articles were thematically examined to study the impact of MCPS on eight characteristics of the healthcare service delivery proposed by the world health organisation.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The study proposes support that MCPS will positively impact (1) comprehensiveness, (2) accessibility, (3) coverage, (4) continuity, (5) quality, (6) person-centredness, (7) coordination, (8) accountability and (9) efficiency dimension of the healthcare service delivery. The study further draws nine propositions to support the impact of MCPS on the healthcare service delivery.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Practical implications</jats:title><jats:p>This study can be used by stakeholders as a guide point while using MCPS in healthcare service delivery systems. Besides, healthcare managers can use this study to understand the performance of their healthcare system. This study can further be used for designing effective strategies for deploying MCPS to be effective and efficient in each of the dimensions of healthcare service delivery.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>The previous studies have focussed on technology aspects of MCPS and none of them critically analysed the impact on healthcare service delivery. This is the first literature review carried out to understand the impact of MCPS on the nine dimensions of healthcare service delivery proposed by WHO. This study provides improved thematic awareness of the resulting body of knowledge, allowing the field of MCPS and healthcare service delivery to progress in a more informed and multidisciplinary manner.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Sony_2022, doi = {10.1108/tqm-01-2022-0005}, url = {https://doi.org/10.1108%2Ftqm-01-2022-0005}, year = 2022, month = {apr}, publisher = {Emerald}, volume = {34}, number = {7}, pages = {73--94}, author = {Michael Sony and Jiju Antony and Olivia McDermott}, title = {The impact of medical cyber{\textendash}physical systems on healthcare service delivery}, journal = {The {TQM} Journal}}
Language Code: en

Source: Michael Sony
Added: 2022-05-09
Last modified: 2022-05-09

The Impact of Healthcare 4.0 on the Healthcare Service Quality: A Systematic Literature Review Hospital Topics Journal Article

Publication date: 2022-03-24
Journal title: Hospital Topics
Type: Journal Article
URL: http://dx.doi.org/10.1080/00185868.2022.2048220
DOI: 10.1080/00185868.2022.2048220
ISSN: 0018-5868
ISSN: 1939-9278
Citation Citation Type: bibtex
Citation Citation Value: @article{Sony_2022, doi = {10.1080/00185868.2022.2048220}, url = {https://doi.org/10.1080%2F00185868.2022.2048220}, year = 2022, month = {mar}, publisher = {Informa {UK} Limited}, pages = {1--17}, author = {Michael Sony and Jiju Antony and Olivia McDermott}, title = {The Impact of Healthcare 4.0 on the Healthcare Service Quality: A Systematic Literature Review}, journal = {Hospital Topics}}
Language Code: en

Source: Michael Sony
Added: 2022-03-25
Last modified: 2022-03-25

Critical failure factors for continuous improvement methodologies in the Irish MedTech industry The TQM Journal Journal Article

Publication date: 2022-03-10
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-10-2021-0289
DOI: 10.1108/tqm-10-2021-0289
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>The main objective of this study is to investigate what are the critical success factors that exist for continuous improvement (CI) methodology deployment in the Irish medical technology (MedTech) industry. The research will, in particular, seek to establish if the highly regulated nature of the global MedTech industry is an additional critical failure factor (CFF) for the deployment of CI methodology. The study involves the analysis of the benefits, challenges, CFFs and tools most utilised for the application to the deployment of CI methodologies in the Irish medical device (MD) industry.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>A quantitative survey was utilised in this study. The main participants were made up of senior quality professionals working in operational excellence, quality consultants, quality directors, quality engineers, quality managers and quality supervisors working in both manufacturing and service sectors from Irish MD companies. A total of 94 participants from the Irish MedTech industry responded to the survey.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The main finding of this study is that 42% of participants perceived that a highly regulated environment was a CFF to CI, whilst 79% of respondents utilised Lean Six Sigma in their organisations, and productivity and financial factors were found to be the highest reasons for CI deployment amongst the Irish MedTech industry. The top CFFs highlighted for CI in regulated industries were fear of extra validation activity, compliance versus quality culture and a regulatory culture of being “safe”. Another relevant finding presented in this paper is that just over 48% of participants felt that CI tools are very strongly integrated into the industries quality management systems (QMSs) such as the corrective and preventative action system, non-conformance and audit systems.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>All data collected in the survey came from professionals working for Irish indigenous and multinational MedTech companies. It is important to highlight that <jats:italic>n</jats:italic> = 94 is a low sample size, which is enough for a preliminary survey but reinforcing the limitation in terms of generalisation of the results. A further study on a wider European and global scale as well as a comparison with the highly regulated pharma industry would be informative.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>The authors understand that this is the very first research focussed on the CFFs for CI in the MedTech/MD manufacturing industry with a specific focus on the highly regulated nature of the industry as a potential CFF. The results of this study represent an important first step towards a full understanding of the applicability and use of CI in the medical-device-manufacturing industries on a global scale.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{McDermott_2022, doi = {10.1108/tqm-10-2021-0289}, url = {https://doi.org/10.1108%2Ftqm-10-2021-0289}, year = 2022, month = {mar}, publisher = {Emerald}, volume = {34}, number = {7}, pages = {18--38}, author = {Olivia McDermott and Jiju Antony and Michael Sony and Tom Healy}, title = {Critical failure factors for continuous improvement methodologies in the Irish {MedTech} industry}, journal = {The {TQM} Journal}}
Language Code: en

Source: Michael Sony
Added: 2022-03-17
Last modified: 2022-03-17

Employee adaptability skills for Industry 4.0 success: a road map Production & Manufacturing Research Journal Article

Publication date: 2022-02-28
Journal title: Production & Manufacturing Research
Type: Journal Article
URL: https://www.tandfonline.com/doi/full/10.1080/21693277.2022.2035281

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Demonstration of the relationship between MSD and online learning during the COVID-19 pandemic Journal of Applied Research in Higher Education Journal Article

Publication date: 2022-01-27
Journal title: Journal of Applied Research in Higher Education
Type: Journal Article
URL: http://dx.doi.org/10.1108/jarhe-08-2020-0269
DOI: 10.1108/jarhe-08-2020-0269
ISSN: 2050-7003
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>The COVID-19 pandemic lockdown has caught many educational institutions by surprise and warranted an abrupt migration from offline to online learning. This has resulted in an education change, without any time for due consideration, as regards its impact on musculoskeletal disorders (MSD) on students. The purpose of this study is to investigate MSD related to online learning during the COVID-19 pandemic lockdown.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>A cross-sectional study was conducted on undergraduate students in India. In total, 261 students participated in this online survey.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The study finds that around 80% of students have reported some symptom in the head, neck and eyes since they started online learning. In total, 58% have reported MSD symptom in the right shoulder and 56% in the right hand fingers. Besides, more than 40 % of students experienced some MSD symptoms, in almost all the body parts studied, due to online learning. Correlation analysis is conducted between time spent on online learning per day and MSD symptoms.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>This is the first study conducted on MSD and online learning during COVID-19 pandemic.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Karingada_2021, doi = {10.1108/jarhe-08-2020-0269}, url = {https://doi.org/10.1108%2Fjarhe-08-2020-0269}, year = 2021, month = {feb}, publisher = {Emerald}, volume = {14}, number = {1}, pages = {200--222}, author = {Kochu Therisa Karingada and Michael Sony}, title = {Demonstration of the relationship between {MSD} and online learning during the {COVID}-19 pandemic}, journal = {Journal of Applied Research in Higher Education}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Determining the Critical Failure Factors for Industry 4.0: An Exploratory Sequential Mixed Method Study IEEE Transactions on Engineering Management Journal Article

Publication date: 2022
Journal title: IEEE Transactions on Engineering Management
Type: Journal Article
URL: http://dx.doi.org/10.1109/tem.2022.3159860
DOI: 10.1109/tem.2022.3159860
ISSN: 0018-9391
ISSN: 1558-0040
Citation Citation Type: bibtex
Citation Citation Value: @article{Sony_2022, doi = {10.1109/tem.2022.3159860}, url = {https://doi.org/10.1109%2Ftem.2022.3159860}, year = 2022, publisher = {Institute of Electrical and Electronics Engineers ({IEEE})}, pages = {1--15}, author = {Michael Sony and Jiju Antony and Guilherme Tortorella and Olivia McDermott and Leopoldo Gutierrez}, title = {Determining the Critical Failure Factors for Industry 4.0: An Exploratory Sequential Mixed Method Study}, journal = {{IEEE} Transactions on Engineering Management}}

Source: Michael Sony
Added: 2022-05-25
Last modified: 2022-05-25

An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions International Journal of Quality & Reliability Management Journal Article

Publication date: 2021-12-31
Journal title: International Journal of Quality & Reliability Management
Type: Journal Article
URL: http://dx.doi.org/10.1108/ijqrm-10-2021-0357
DOI: 10.1108/ijqrm-10-2021-0357
ISSN: 0265-671X
Short Description: <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p> Quality 4.0 incorporates the role of automation and digitization and provides competitive advantage for organizations by enhancing customer experience and increase profitability. The purpose of this study is to critically examine the organizational readiness factors for the successful implementation of Quality 4.0 implementation and assess their importance.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p> This study applies a quantitative research methodology to examine readiness factors of Quality 4.0 in organizations by 147 senior management professionals in various organizations including manufacturing and service companies in America, Asia and Europe participated through an online survey.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>The readiness factors for Quality 4.0 were critically ranked amongst manufacturing and service organizations by senior management professionals from three continents. Five significant reasons for non-adoption of Quality 4.0 were lack of resources, inability to link Quality 4.0 with the corporate strategy and objectives, lack of understanding of benefits, high initial investment and the current quality management strategy and methods are already delivering good results hence unsure of the need for Quality 4.0. The handling of big data in quality management was the most important factor for adopting Quality 4.0, irrespective of the size and nature of the organization. More accuracy and less errors and improved decision-making the factors of adopting Quality 4.0 in service sector were not significant for manufacturing sector. Small and medium-sized enterprises (SMEs) reported that costs and time savings over the long run were not so significant.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Practical implications</jats:title> <jats:p> This study is focussed on the significance of pros and cons of adopting Quality 4.0 in organizations. Senior managers in both large and SMEs can benefit immensely from understanding before investing heavily towards implementing Quality 4.0. The importance of identified organizational readiness factors for the successful adoption of Quality 4.0 can be used as indicators to understand how ready an organization is to implement Quality 4.0. The top three readiness factors for the successful adoption of Quality 4.0 were identified as: top management commitment, leadership and organizational culture. Improved understanding of the readiness factors can be highly beneficial to senior quality professionals in both manufacturing and service companies in the journey towards successful implementation of Quality 4.0.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p> This is the first empirical study on assessing Quality 4.0 readiness factors at an intercontinental level and therefore serves as a foundation for many future studies. The study provides a theoretical foundation for the Quality 4.0 in terms of organizational readiness for successful adoption and overcoming implementation challenges. During the planning, implementation and progress review of Quality 4.0, review the readiness factors while planning and resourcing a Quality 4.0 implementation strategy to ensure effective performance.</jats:p> </jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2021, doi = {10.1108/ijqrm-10-2021-0357}, url = {https://doi.org/10.1108%2Fijqrm-10-2021-0357}, year = 2021, month = {dec}, publisher = {Emerald}, author = {Jiju Antony and Michael Sony and Olivia McDermott and Raja Jayaraman and David Flynn}, title = {An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions}, journal = {International Journal of Quality {\&} Reliability Management}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Barriers and Enablers for Continuous Improvement Methodologies within the Irish Pharmaceutical Industry Processes Journal Article

Publication date: 2021-12-30
Journal title: Processes
Type: Journal Article
URL: http://dx.doi.org/10.3390/pr10010073
DOI: 10.3390/pr10010073
ISSN: 2227-9717
Short Description: <jats:p>This study aims to investigate the barriers that exist when implementing continuous improvement methodologies, such as Lean Six Sigma (LSS), within the Irish Pharma industry. The main finding of this study is that 45% of participants perceived that a highly regulated environment could be a barrier to continuous improvement implementation, while 97% of respondents utilised Continuous improvement (CI) methods, such as Lean, Six Sigma, and LSS, within their organisations. While the International Conference of Harmonisation integrates CI into its Pharmaceutical Quality Systems (PQS) regulations, the highest motivation for CI implementation amongst the Irish Pharma industry is to improve Productivity and Quality. The main obstacles highlighted for CI implementation in Pharma attributed to stringent regulatory regimes were fear of extra validation activity, a compliance versus quality culture, and a regulatory culture of being “safe”. Another relevant finding presented in this paper is that participants CI LSS tools are very strongly integrated into the pharma industries corrective and preventative action system, deviations, and internal audit systems. Limitations of the research are that all the data collected in the survey came from professionals working for multinational Pharmaceutical companies based in Ireland. The authors understand that this is the first research focused on the barriers and status of CI initiatives in the pharmaceutical industry. The results of this study represent an important step towards understanding the enablers and obstacles for the use of continuous improvement methodologies in pharmaceutical manufacturing industries on a global scale.</jats:p>
Citation Citation Type: bibtex
Citation Citation Value: @article{McDermott_2021, doi = {10.3390/pr10010073}, url = {https://doi.org/10.3390%2Fpr10010073}, year = 2021, month = {dec}, publisher = {{MDPI} {AG}}, volume = {10}, number = {1}, pages = {73}, author = {Olivia McDermott and Jiju Antony and Michael Sony and Stephen Daly}, title = {Barriers and Enablers for Continuous Improvement Methodologies within the Irish Pharmaceutical Industry}, journal = {Processes}}
Language Code: en

Source: Michael Sony
Added: 2022-03-17
Last modified: 2022-03-17

Barriers and Enablers for Continuous Improvement Methodologies within the Irish Pharmaceutical Industry Processes Journal Article

Publication date: 2021-12
Journal title: Processes
Type: Journal Article
URL: https://www.mdpi.com/2227-9717/10/1/73
DOI: 10.3390/pr10010073
Contributors Contributor 0 Credit Name: Olivia McDermott
Contributors Contributor 0 Contributor Email: olivia.mcdermott@nuigalway.ie
Contributors Contributor 0 Contributor Attributes Contributor Sequence: first
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Contributor Orcid Uri: http://orcid.org/0000-0002-8197-5736
Contributors Contributor 1 Contributor Orcid Host: orcid.org
Contributors Contributor 1 Credit Name: Jiju Antony
Contributors Contributor 1 Contributor Email: jiju.antony@ku.ac.ae
Contributors Contributor 1 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Contributors Contributor 2 Contributor Orcid Uri: http://orcid.org/0000-0002-8003-5216
Contributors Contributor 2 Contributor Orcid Host: orcid.org
Contributors Contributor 2 Credit Name: Michael Sony
Contributors Contributor 2 Contributor Email: emailofsony@gmail.com
Contributors Contributor 2 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 2 Contributor Attributes Contributor Role: author
Contributors Contributor 3 Credit Name: Stephen Daly
Contributors Contributor 3 Contributor Email: Daly.Stephen@itsligo.ie
Contributors Contributor 3 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 3 Contributor Attributes Contributor Role: author

Source: Multidisciplinary Digital Publishing Institute
Added: 2022-01-04
Last modified: 2022-06-02

Global study into the pros and cons of ISO 18404: a convergent mixed method study and recommendations for further research International Journal of Quality & Reliability Management Journal Article

Publication date: 2021-12-24
Journal title: International Journal of Quality & Reliability Management
Type: Journal Article
URL: http://dx.doi.org/10.1108/ijqrm-10-2021-0356
DOI: 10.1108/ijqrm-10-2021-0356
ISSN: 0265-671X
Short Description: <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>The paper aims to investigate the pros and cons of having a standard for lean six sigma developed in 2015. The study follows up on a previous study by Antony <jats:italic>et al.</jats:italic> (2021) in more depth and aims to provide a more detailed investigation of various aspects of the standard.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>A sequential mixed methodology was utilised by interviewing a panel of leading academics and practitioners familiar with lean six sigma followed by distributing a survey questionnaire to continuous improvement and operational excellence (OPEX) personnel.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>The findings indicate that continuous improvement and OPEX professionals have conflicting views of International Standards Organisation (ISO) 18404. A majority of the participants of the qualitative study suggested, whilst supporting the requirement for a lean sigma standard, voiced concerns about the auditability of the standard and whether it is currently “fit for purpose” and proposed that it needs to be revised. Within the quantitative survey, 42% had never heard of the standard, and of the 58% who had heard of it, 90% had read it. Just 10% stated that they had or would apply the standard within their organisations. Just fewer than 50% felt that the standard was fit for purpose which suggests for further refinements of the standard in the future. Finally, 85% of respondents of the quantitative survey suggested for the revision of the standard whilst just 15% felt it should be removed.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Research limitations/implications</jats:title> <jats:p>Other than a previous study by Antony <jats:italic>et al.</jats:italic> (2021), implementation of ISO 18404 in organisations and its benefits as well as empirical study looking into the impact of the standard on corporate performance in the literature were limited. An opportunity to review lessons learnt from a case study on the ISO 18404 standard implementation within an organisation would further enhance the research.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>The paper provides a valuable resource for organisations to obtain insight into a standard in lean six sigma and whether to implement it or not. Furthermore, the results can form the basis of a case for the future revision of the standard by consolidating and strengthening the findings from the first study with more detailed quantitative and qualitative study.</jats:p> </jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2021, doi = {10.1108/ijqrm-10-2021-0356}, url = {https://doi.org/10.1108%2Fijqrm-10-2021-0356}, year = 2021, month = {dec}, publisher = {Emerald}, author = {Jiju Antony and Olivia McDermott and Michael Sony and Daryl Powell and Ronald Snee and Roger Wesley Hoerl}, title = {Global study into the pros and cons of {ISO} 18404: a convergent mixed~method study and recommendations for further research}, journal = {International Journal of Quality {\&} Reliability Management}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

A study into the pros and cons of ISO 18404: viewpoints from leading academics and practitioners The TQM Journal Journal Article

Publication date: 2021-12-14
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-03-2021-0065
DOI: 10.1108/tqm-03-2021-0065
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>This paper aims to present and summarise the arguments for and against the ISO 18404 standard and the perceived advantages and disadvantages of implementing it.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>A qualitative interview approach was utilised by interviewing a panel of leading academics and practitioners familiar with Lean Six Sigma.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The results indicate that Lean Six Sigma professionals have conflicting opinions on ISO 18404. An overwhelming majority of the panel questioned the “quality” of the standard and whether it is “fit for purpose”, while others see the advantages of a common standard in helping continuous improvement deployment.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>As the standard has not been widely adopted, there were limited examples on ISO 18404 discussion in the literature. Much of the current literature focuses on the theoretical application of the standard, with sparse practical examples providing case study deployment. Also, the interviews were short and at a high level. There is an opportunity for further study and analysis. It was difficult to find qualified interviewees who were familiar with the standard. A very real constraint when conducting research into ISO 18404 is to obtain a balanced view of the standard from those who have a vested interest in its continuation and evolution, or not.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>The paper provides a resource for people to obtain insight into the value or non-value add of a standard in Lean Six Sigma and the appropriate details of such a standard. These results can form the basis of a case for the implementation of the standard for those organisations currently trying to decide whether to implement it or not.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2021, doi = {10.1108/tqm-03-2021-0065}, url = {https://doi.org/10.1108%2Ftqm-03-2021-0065}, year = 2021, month = {mar}, publisher = {Emerald}, volume = {33}, number = {8}, pages = {1845--1866}, author = {Jiju Antony and Olivia McDermott and Michael Sony and Elizabeth A. Cudney and Ronald D. Snee and Roger W. Hoerl}, title = {A study into the pros and cons of {ISO} 18404: viewpoints from leading academics and practitioners}, journal = {The {TQM} Journal}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

A study on the Ishikawa's original basic tools of quality control in South American companies: results from a pilot survey and directions for further research The TQM Journal Journal Article

Publication date: 2021-12-14
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-01-2021-0004
DOI: 10.1108/tqm-01-2021-0004
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>The main purpose of this study is to revisit Dr. Ishikawa's statement: “95% of problems in processes can be accomplished using the seven quality control (QC) tools” from his book “What is Quality Control?”. The authors are interested in critically investigating if this statement is still valid nowadays. It involves the analysis of the usage of the seven QC tools in the manufacturing and service sectors and the benefits, challenges and critical success factors (CSFs) for the application of the seven QC tools.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>In order to evaluate Kaoru Ishikawa's statement and how valid his statement is for manufacturing and service industries nowadays, an online survey instrument was developed, and data collection was performed utilising a stratified random sampling strategy. The main strata/clusters were formed by senior quality professionals working in operational excellence, quality consultants, quality directors, quality engineers, quality managers and quality supervisors working in both manufacturing and service sectors from South American companies. A total of 97 participants from different countries in South America responded to the survey.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The main finding of this study is that only about 20% of respondents felt that the original seven basic tools of QC can solve above 80% of quality related problems in their businesses. This is quite different from the findings reported by Dr Ishikawa in his work in between 1970 and 1980s. Another relevant finding presented in this paper is that Pareto analysis, histograms and cause and effect analysis are the most used tools in both manufacturing and service sectors. This paper also revealed that the seven QC tools proposed by Dr. Ishikawa were least used by human resources (HR), information technology (IT) and finance functions. This work presents a list of critical success factors required for the proper application of the seven QC tools.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>All data collected in the pilot survey came from professionals working for South American companies. So, this paper does present limitations in terms of generalisation of the results. Also, data were collected at an individual level, so parameters such as the inter reliability of judgements on a particular survey item could not be evaluated. It is important to highlight that <jats:italic>n</jats:italic> = 97 is a low sample size, enough for a preliminary survey but reinforcing the limitation in terms of generalisation of the results.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>Authors understand that this is the very first research focused on challenging Dr. Ishikawa's statement: “95% of problems in processes can be accomplished using the seven quality control (QC) tools” from his book “What is Quality Control?”. The results of this study represent an important first step towards a full understanding of the applicability of these tools in manufacturing and service industries in a global scale.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2021, doi = {10.1108/tqm-01-2021-0004}, url = {https://doi.org/10.1108%2Ftqm-01-2021-0004}, year = 2021, month = {mar}, publisher = {Emerald}, volume = {33}, number = {8}, pages = {1770--1786}, author = {Jiju Antony and Olivia McDermott and Michael Sony and Marcelo Machado Fernandes and Renan Vilella Cardoso Ribeiro}, title = {A study on the Ishikawa{\textquotesingle}s original basic tools of quality control in South American companies: results from a pilot survey and directions for further research}, journal = {The {TQM} Journal}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

A conceptual framework for a systemic understanding of barriers during lean implementation The TQM Journal Journal Article

Publication date: 2021-11-09
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-09-2021-0261
DOI: 10.1108/tqm-09-2021-0261
ISSN: 1754-2731
Short Description: <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>Multiple organisations which have attempted to implement lean production/manufacturing/thinking have failed to achieve significant benefits. Practitioners and researchers have identified the barriers that hinder successful implementation. This study first consolidates such lean implementation barriers that are common across all industry sectors. Further, a systemic understanding of lean barriers is attempted by determining causal relationships between barriers and their relative causal strength.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>Barriers to lean implementation were first identified from extant literature and categorised into broad barrier groups. These barrier groups were classified into four categories as specified by Liker's 4P model of lean–philosophy, people and partnership, processes and problem-solving. Additionally, interrelations between barriers, both within and among these four categories were determined.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>The barriers classified under philosophy were the most critical as it affects the barriers in other groups. Similarly, barriers such as lack of leadership and top management commitment, lack of resources, shortage of lean consultants and trainers, lack of systemic understanding of lean and the need for its implementation, lack of lean expertise and training were found to be the most critical causal barriers.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Research limitations/implications</jats:title> <jats:p>Highly critical barriers in terms of causality should be addressed with high priority, as effective measures against them may eliminate or reduce the impact of other barriers.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>This study addresses the confusion regarding the high number of lean barriers in extant literature by providing a systemic understanding of the same. By exploring the interrelations among barriers, the most important causal barriers and barrier types (4Ps) are identified, the knowledge of which could improve lean implementation success. This is a novel attempt in the domain of lean.</jats:p> </jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Puram_2021, doi = {10.1108/tqm-09-2021-0261}, url = {https://doi.org/10.1108%2Ftqm-09-2021-0261}, year = 2021, month = {nov}, publisher = {Emerald}, author = {Praveen Puram and Michael Sony and Jiju Antony and Anand Gurumurthy}, title = {A conceptual framework for a systemic understanding of barriers during lean implementation}, journal = {The {TQM} Journal}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

An empirical examination of benefits, challenges, and critical success factors of industry 4.0 in manufacturing and service sector Technology in Society Journal Article

Publication date: 2021-11
Journal title: Technology in Society
Type: Journal Article
URL: http://dx.doi.org/10.1016/j.techsoc.2021.101754
DOI: 10.1016/j.techsoc.2021.101754
ISSN: 0160-791X
Citation Citation Type: bibtex
Citation Citation Value: @article{Sony_2021, doi = {10.1016/j.techsoc.2021.101754}, url = {https://doi.org/10.1016%2Fj.techsoc.2021.101754}, year = 2021, month = {nov}, publisher = {Elsevier {BV}}, volume = {67}, pages = {101754}, author = {Michael Sony and Jiju Antony and Olivia Mc Dermott and Jose Arturo Garza-Reyes}, title = {An empirical examination of benefits, challenges, and critical success factors of industry 4.0 in manufacturing and service sector}, journal = {Technology in Society}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Quality 4.0 and its impact on organizational performance: an integrative viewpoint The TQM Journal Journal Article

Publication date: 2021-10-29
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-08-2021-0242
DOI: 10.1108/tqm-08-2021-0242
ISSN: 1754-2731
Short Description: <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>Quality 4.0 is managing quality during the fourth industrial revolution. It is used by modern-day organizations as a strategy to compete and thrive in the marketplace. The purpose of this study is to analyze the potential impact of Quality 4.0 on organizational performance.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>This study through an integrative literature review critically analyzed 41 previous literature articles to study the impact of Quality 4.0 on various metrics of organizational performance.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>The results of the review suggest that Quality 4.0 may have an impact on financial performance, customer value proposition, internal business processes, learning and growth, environmental performance and social performance.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Research limitations/implications</jats:title> <jats:p>This study is limited by the databases reviewed. The second limitation is that this study considered articles published in the English language. Therefore, articles published in other languages were not considered in this study.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Practical implications</jats:title> <jats:p>Organizations can use the findings of this study to strongly leverage the implementation of Quality 4.0 to reach their strategic objectives and improve competitive advantage.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>This is the first study to explore the impact of Quality 4.0 on organizational performance through an integrative literature review.</jats:p> </jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2021, doi = {10.1108/tqm-08-2021-0242}, url = {https://doi.org/10.1108%2Ftqm-08-2021-0242}, year = 2021, month = {oct}, publisher = {Emerald}, author = {Jiju Antony and Michael Sony and Sandra Furterer and Olivia McDermott and Matthew Pepper}, title = {Quality 4.0 and its impact on organizational performance: an integrative viewpoint}, journal = {The {TQM} Journal}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study The TQM Journal Journal Article

Publication date: 2021-10-28
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-11-2020-0272
DOI: 10.1108/tqm-11-2020-0272
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>Quality 4.0 is the new buzzword among quality professionals. There has been no empirical study of Quality 4.0 yet. Hence, the purpose of this paper is to investigate what are the motivations, barriers and readiness factors for Quality 4.0 implementation.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>This study uses an online survey on senior quality professionals working in leading companies in Europe and America. In total, 50 participants participated in this study.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>This study finds the top five motivating, barriers and readiness factors for Quality 4.0 implementation. These factors are ranked in terms of the order of importance as perceived by senior quality professionals.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>This is the first empirical study on Quality 4.0 that investigates the motivation, barriers and readiness factors of Quality 4.0. This study provides a theoretical base of Quality 4.0 body of knowledge in terms of its practical relevance and adoption in modern-day organizations.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Practical implications</jats:title><jats:p>Organizations can use this study to understand what the motivation and barriers for implementing Quality 4.0. In addition, before implementation of Quality 4.0, the readiness factor for Quality 4.0 can be used by organizations to evaluate their preparedness before the actual implementation of the initiative.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>This is the first empirical study on Quality 4.0 that captures the viewpoints of senior quality professionals on the motivation, barriers and readiness factors of Quality 4.0.</jats:p></jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Sony_2021, doi = {10.1108/tqm-11-2020-0272}, url = {https://doi.org/10.1108%2Ftqm-11-2020-0272}, year = 2021, month = {jan}, publisher = {Emerald}, volume = {33}, number = {6}, pages = {1502--1515}, author = {Michael Sony and Jiju Antony and Jacqueline Ann Douglas and Olivia McDermott}, title = {Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study}, journal = {The {TQM} Journal}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

How does performance vary between early and late adopters of Industry 4.0? A qualitative viewpoint International Journal of Quality & Reliability Management Journal Article

Publication date: 2021-10-12
Journal title: International Journal of Quality & Reliability Management
Type: Journal Article
URL: http://dx.doi.org/10.1108/ijqrm-05-2021-0134
DOI: 10.1108/ijqrm-05-2021-0134
ISSN: 0265-671X
Short Description: <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>Industry 4.0 is a new trend among organizations. Some organizations have been early adopters or later adopters of Industry 4.0. The purpose of this paper is to investigate how performance effects vary between early and late adopters of Industry 4.0.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>This study applies a qualitative research methodology using grounded theory. 14 senior management professionals who have implemented Industry 4.0 participated in this study through a theoretical and snowball sampling approach. These professionals were from manufacturing and service sectors, from North America, Europe and Asia. The study used semi structured open-ended interviews to capture the organizational performance on operational, financial, environmental and social dimensions.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>The findings were analyzed in terms of four broad themes which emerged from the interviews. In operational performance the operational and implementation cost will be higher for early adopters. The late adopters may enjoy the advantage in terms of improved business models. In terms of financial performance, the early adopters may see a marginal increase in profit and increased stock price compared to late adopters. The performance on the environmental dimension will see early adopters enjoying material efficiency, energy savings and an improved image of the company compared to late adopters. In social performance, the early adopters will provide a better quality of work life, safer manufacturing environment. However, the resistance from labor unions will be higher for early adopters compared to late adopters.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Practical implications</jats:title> <jats:p>Organizations must decide the timing of implementation of Industry 4.0. This study will act as a guide wherein they can decide to be an early adopter or late adopter based on knowledge of the resulting performance consequences.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>This is the first paper that studies the performance effects of early versus late adopters of Industry 4.0.</jats:p> </jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2021, doi = {10.1108/ijqrm-05-2021-0134}, url = {https://doi.org/10.1108%2Fijqrm-05-2021-0134}, year = 2021, month = {oct}, publisher = {Emerald}, author = {Jiju Antony and Michael Sony and Olivia McDermott and Sandy Furterer and Matthew Pepper}, title = {How does performance vary between early and late adopters of Industry 4.0? A qualitative viewpoint}, journal = {International Journal of Quality {\&} Reliability Management}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

A Methodological Approach to Assessment and Reporting of the Model Adequacy in Simulation Studies International Journal of Operations Research and Information Systems Journal Article

Publication date: 2021-10
Journal title: International Journal of Operations Research and Information Systems
Type: Journal Article
URL: http://dx.doi.org/10.4018/ijoris.20211001.oa2
DOI: 10.4018/ijoris.20211001.oa2
ISSN: 1947-9328
ISSN: 1947-9336
Short Description: <jats:p>Assessment and Reporting of Model Adequacy is an important step in the simulation modelling process. It stipulates the level of precision and accuracy, which are important features of the model predictions. In an academic research activity, an important step for model development is the process of the identification or accepting whether the model is wrong. The evaluation of the adequacy of developed models is not possible through a single statistical test. This paper delineates a technique to implement model adequacy. A live case is demonstrated on the proposed methodology by evaluating a simulation model which was designed by us to simulate a well-established mathematical model. A step by step methodological approach is delineated in this paper along with a case study of investigation of a simulation model with a mathematical model is used to demonstrate this methodology. The paper concludes with an Algorithm and a flow chart for performing model adequacy for assessing the adequacy of the developed model with existing models.</jats:p>
Citation Citation Type: bibtex
Citation Citation Value: @article{Sony_2021, doi = {10.4018/ijoris.20211001.oa2}, url = {https://doi.org/10.4018%2Fijoris.20211001.oa2}, year = 2021, month = {oct}, publisher = {{IGI} Global}, volume = {12}, number = {4}, pages = {1--17}, author = {Michael Sony and V. Marriapan}, title = {A Methodological Approach to Assessment and Reporting of the Model Adequacy in Simulation Studies}, journal = {International Journal of Operations Research and Information Systems}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study The TQM Journal Journal Article

Publication date: 2021-08-17
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-07-2021-0215
DOI: 10.1108/tqm-07-2021-0215
ISSN: 1754-2731
Short Description: <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>Quality 4.0 has a unique potential to create a competitive advantage for organisations by improving customer experience and enhancing profitability. The purpose of this study is to examine Quality 4.0, the9; benefits, motivating factors, critical success factors and the skills required by quality professionals in the successful implementation of Quality 4.0. The study also investigates the organisational readiness factors9 and challenges that need to be addressed before Quality 4.0 adoption and assess their importance.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>A qualitative interview approach was utilised by interviewing a panel of senior management, engineering and continuous improvement (CI); professionals working in leading companies in Asia, Europe and America who are currently deploying Quality 4.0.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>This study provides a theoretical base for the Quality 4.0 body of knowledge in terms of an organisation’s adoption and overcoming implementation challenges and providing examples of Quality 4.0 application. Organisations can use this study to understand what Quality 4.0 means to industry, the benefits and motivating factors for implementing, the Critical Success Factors, challenges, the organisational readiness factors and the role of leadership in a Quality 4.0 deployment. In addition, the study looks at the skills required by future Quality 4.0 professionals in terms of hard skills, soft skills and a curriculum for educating future quality management professionals. The respondents cited that predictive analytics, sensors and tracking, and electronic feedback loops are the most critical technologies for driving Quality 4.0.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Research limitations/implications</jats:title> <jats:p>One of the limitations of this research was that as this area is a nascent area the researchers were limited in their literature review. The second limitation was that the study was based on 12 interviews. A more comprehensive longitudinal study would yield more data so that better and robust conclusions can be derived from the study.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>This is the first empirical study on Quality 4.0, which captures the viewpoints of senior management professionals on a full range of topics related to Quality 4.0 motivation for deployment, implementation and readiness for its adoption.</jats:p> </jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2021, doi = {10.1108/tqm-07-2021-0215}, url = {https://doi.org/10.1108%2Ftqm-07-2021-0215}, year = 2021, month = {aug}, publisher = {Emerald}, author = {Jiju Antony and Olivia McDermott and Michael Sony}, title = {Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study}, journal = {The {TQM} Journal}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Conceptualizing Industry 4.0 readiness model dimensions: an exploratory sequential mixed-method study The TQM Journal Journal Article

Publication date: 2021-07-16
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-06-2021-0180
DOI: 10.1108/tqm-06-2021-0180
ISSN: 1754-2731
Short Description: <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>Organizations use Industry 4.0 readiness models to evaluate their preparedness prior to the implementation of Industry 4.0. Though there are many studies on Industry 4.0 readiness models, the dimensions of readiness differ. Besides, there is no study empirically validating the readiness model in different sectors or types of organization. The purpose of this study is to conceptualize the dimensions of the Industry 4.0 readiness model and subsequently evaluate the criticality of these dimensions in manufacturing, service, small and medium-sized enterprises (SMEs) and large enterprises (LEs).</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>The study uses an exploratory sequential mixed method design. In phase one, 37 senior managers participated through a purposive sampling frame. In phase two, 70 senior managers participated in an online survey.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>The results of the study indicated that the Industry 4.0 readiness model has 10 dimensions. Further, the criticality of the dimensions as applied to different sectors and type of organizations is put forward. This study will help manufacturing, services, SMEs and LEs to evaluate Industry 4.0 readiness before commencing the deployment of Industry 4.0.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Practical implications</jats:title> <jats:p>The findings can be very beneficial for Industry 4.0 practitioners and senior managers in different organisations to understand what readiness dimensions need to be considered prior to implementation of Industry 4.0 technology.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>This paper makes an attempt to conceptualize the Industry 4.0 readiness model and utilizes an exploratory mixed method for critically evaluating the dimensions related to the model.</jats:p> </jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2021, doi = {10.1108/tqm-06-2021-0180}, url = {https://doi.org/10.1108%2Ftqm-06-2021-0180}, year = 2021, month = {jul}, publisher = {Emerald}, author = {Jiju Antony and Michael Sony and Olivia McDermott}, title = {Conceptualizing Industry 4.0 readiness model dimensions: an exploratory sequential mixed-method study}, journal = {The {TQM} Journal}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Fallacies in Decision Making From an Asian Perspective International Journal of Asian Business and Information Management Journal Article

Publication date: 2021-07
Journal title: International Journal of Asian Business and Information Management
Type: Journal Article
URL: http://dx.doi.org/10.4018/ijabim.20210701.oa8
DOI: 10.4018/ijabim.20210701.oa8
ISSN: 1947-9638
ISSN: 1947-9646
Short Description: <p>Decision making is integral for organizational success, and for that, the basic tenet is rationality. Yet, no decisions in the workplace are purely rational. Irrational decision-making behaviours are the irrational beliefs of employees. Irrational employee behaviours can cause a billion dollar revenue loss. The purpose of this paper is to study the complex employee phenomenon of workplace irrational decision making and unearth its dimensions. Hence, this study is envisaged as a lived experience using interpretative phenomenological analysis. Participation was by 123 employees working in various capacities in Western India through theoretical sampling frame. The results indicate that it is a multidimensional phenomenon, and prominent are religious, pseudo-scientific, and sorcery-based behaviours. Thus, these findings can help the organizations to understand the irrational behaviours of employees and aid managers to recognize the decisions of their employees to mitigate the bias in irrational decisions.</p>
Citation Citation Type: bibtex
Citation Citation Value: @article{Sony_2021, doi = {10.4018/ijabim.20210701.oa8}, url = {https://doi.org/10.4018%2Fijabim.20210701.oa8}, year = 2021, month = {jul}, publisher = {{IGI} Global}, volume = {12}, number = {3}, pages = {117--132}, author = {Michael Sony and Neeta Baporikar}, title = {Fallacies in Decision Making From an Asian Perspective}, journal = {International Journal of Asian Business and Information Management}}
Language Code: ng

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

A continuous quality improvement framework for electrowinning current efficiency The Journal of the Southern African Institute of Mining and Metallurgy Journal Article

Publication date: 2021-01-04
Journal title: The Journal of the Southern African Institute of Mining and Metallurgy
Type: Journal Article
URL: http://www.scielo.org.za/pdf/jsaimm/v121n1/05.pdf
Short Description: Electrowinning consumes a substantial amount of electrical energy, and owing to the ever-increasing unit cost of electrical power there is a need to improve current efficiency in the process. This research was carried out to design a continuous quality improvement framework for improving electrowinning current efficiency by applying statistical process control (SPC) on an online industrial copper electrowinning operation. A sequential mixed research methodology was applied and a statistical software package utilized for analysing data. It was concluded that metallurgical short-circuits (hotspots) had the most significant effect on current efficiency. Bringing hotspots under statistical control resulted in a 5.40% improvement in current efficiency, which is equivalent to approximately 74 t of 99.999% pure grade A copper cathode production over a period of 1.5 months.
Citation Citation Type: formatted-apa
Citation Citation Value: Moongo, T. E., & Michael, S. (2021). A continuous quality improvement framework for electrowinning current efficiency. Journal of the Southern African Institute of Mining and Metallurgy, 121(1), 21-28

Source: Michael Sony
Added: 2022-03-24
Last modified: 2022-03-24

An Empirical Study Into Qualifications and Skills of Quality Management Practitioners in Contemporary Organizations: Results From a Global Survey and Agenda for Future Research IEEE Transactions on Engineering Management Journal Article

Publication date: 2021
Journal title: IEEE Transactions on Engineering Management
Type: Journal Article
URL: http://dx.doi.org/10.1109/tem.2021.3050460
DOI: 10.1109/tem.2021.3050460
ISSN: 0018-9391
ISSN: 1558-0040
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2021, doi = {10.1109/tem.2021.3050460}, url = {https://doi.org/10.1109%2Ftem.2021.3050460}, year = 2021, publisher = {Institute of Electrical and Electronics Engineers ({IEEE})}, pages = {1--17}, author = {Jiju Antony and Michael Sony}, title = {An Empirical Study Into Qualifications and Skills of Quality Management Practitioners in Contemporary Organizations: Results From a Global Survey and Agenda for Future Research}, journal = {{IEEE} Transactions on Engineering Management}}

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Revisiting Ishikawa's Original Seven Basic Tools of Quality Control: A Global Study and Some New Insights IEEE Transactions on Engineering Management Journal Article

Publication date: 2021
Journal title: IEEE Transactions on Engineering Management
Type: Journal Article
URL: http://dx.doi.org/10.1109/tem.2021.3095245
DOI: 10.1109/tem.2021.3095245
ISSN: 0018-9391
ISSN: 1558-0040
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2021, doi = {10.1109/tem.2021.3095245}, url = {https://doi.org/10.1109%2Ftem.2021.3095245}, year = 2021, publisher = {Institute of Electrical and Electronics Engineers ({IEEE})}, pages = {1--16}, author = {Jiju Antony and Olivia McDermott and Michael Sony}, title = {Revisiting Ishikawa{\textquotesingle}s Original Seven Basic Tools of Quality Control: A Global Study and Some New Insights}, journal = {{IEEE} Transactions on Engineering Management}}

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Development of a roadmap for Lean Six Sigma implementation and sustainability in a Scottish packing company The TQM Journal Journal Article

Publication date: 2020-05-15
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-02-2020-0036
DOI: 10.1108/tqm-02-2020-0036
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>Lean Six Sigma (LSS) is a continuous improvement methodology that has been adopted by several companies as a strategy to increase their competitive advantage. However, due to the misuse of LSS theory in practice, a high rate of implementation failure results. There is a need for a structured and standardised framework to describe how the LSS initiative should be implemented and sustained over time. As a result, this study aims to develop a practical, user-friendly and accurate LSS road map for a Scottish manufacturing small and medium enterprise.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>The approach was to analyse existing literature on lean and Six Sigma that included road maps and critical success factors (CSFs) in order to design an in-company, quantitative survey instrument. The aim of the survey was to evaluate employees' perceptions on the importance of LSS CSFs for the successful implementation and sustainability of a continuous improvement initiative. Based on the literature and results from the data collected, an LSS reference guide - in the form of a road map - was designed to support LSS implementation and sustainability.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>A customised LSS reference guide in a road map format for the Scottish SME was proposed. This road map was developed by adopting existing successful road maps from the literature into consideration and then adapting them to fulfil the company's particular perspective on CI. This study complements current literature on LSS road maps and corroborates LSS CSFs as crucial for successful LSS implementation and sustainability, regardless of the type of company and/or culture. However, a degree of importance is ascribed to the organisation's culture.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Research limitations/implications</jats:title><jats:p>Whilst a survey was used as the data collection instrument future interviews with employees would enhance the understanding of the organisational culture and hence further improve the road map.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>The authors developed a practical and strategic roadmap for a Scottish packaging small- and medium-sized enterprise (SME) which can be used by other similar SMEs. The proposed LSS road map can be replicated and/or adapted for companies in their application of LSS. The methodology by which this study's road map was designed can be used as a guide in the development of further CI road maps.</jats:p></jats:sec>
Language Code: en

Source: Michael Sony
Added: 2020-07-16
Last modified: 2020-07-16

How do organizations implement an effective LSS initiative? A qualitative study Benchmarking: An International Journal Journal Article

Publication date: 2020-05-02
Journal title: Benchmarking: An International Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/bij-10-2019-0451
DOI: 10.1108/bij-10-2019-0451
ISSN: 1463-5771
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>Lean Six Sigma (LSS) is one of the most popular and widely used business improvement methodologies. However, many organizations discontinue LSS despite a plethora of studies on the critical success factors. The purpose of this study is to answer the research question how do organizations implement an effective LSS initiative?</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>Qualitative study is conducted on managers working in companies using LSS for a long time. The data were analysed using Colaizzi method.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>Twelve factors were identified which were responsible for the effective implementation of LSS. They are financial performance, organization-wide LSS culture, organization-wide innovation culture, continuous training and retraining of employees on LSS, continuous top management support, linking LSS to business strategy, linking LSS to the customer, project selection strategy, communication, recognition and compensation systems, social benefits and green benefits.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>This is the first study to investigate the effective implementation of LSS initiative in the organization.</jats:p></jats:sec>
Language Code: en

Source: Michael Sony
Added: 2020-07-16
Last modified: 2020-07-16

Industry 4.0 integration with socio-technical systems theory: A systematic review and proposed theoretical model Technology in Society Journal Article

Publication date: 2020-05
Journal title: Technology in Society
Type: Journal Article
URL: http://dx.doi.org/10.1016/j.techsoc.2020.101248
DOI: 10.1016/j.techsoc.2020.101248
ISSN: 0160-791X
Language Code: en

Source: Michael Sony
Added: 2020-07-16
Last modified: 2020-07-16

Role of Consumption Intent in Service Quality : Perceived Benefit Relationship Indian Journal of Marketing Journal Article

Publication date: 2020-03-31
Journal title: Indian Journal of Marketing
Type: Journal Article
URL: http://dx.doi.org/10.17010/ijom/2020/v50/i3/151027
DOI: 10.17010/ijom/2020/v50/i3/151027
ISSN: 0973-8703

Source: Michael Sony
Added: 2020-07-16
Last modified: 2020-07-16

Essential ingredients for the implementation of Quality 4.0 The TQM Journal Journal Article

Publication date: 2020-03-14
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-12-2019-0275
DOI: 10.1108/tqm-12-2019-0275
ISSN: 1754-2731
Short Description: <jats:sec><jats:title content-type="abstract-subheading">Purpose</jats:title><jats:p>Quality 4.0 is concerned with managing quality in the Industry 4.0 era. Specifically, its focus is on which digital tools are used to enhance an organization’s ability to reliably give customers high-quality products. The purpose of this paper is to investigate the key ingredients for the effective implementation of Quality 4.0.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title><jats:p>A narrative literature review was conducted on the extant works to collate and analyse previous studies in this relatively new field.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Findings</jats:title><jats:p>The study revealed eight key ingredients for the effective implementation of Quality 4.0 in organizations, namely: (1) handling big data, (2) improving prescriptive analytics, (3) using Quality 4.0 for effective vertical, horizontal and end-to-end integration, (4) using Quality 4.0 for strategic advantage, (5) leadership in Quality 4.0, (6) training in Quality 4.0, (7) organizational culture for Quality 4.0 and, lastly, (8) top management support for Quality 4.0. These findings have provided a steer for the future research agenda of Quality 4.0.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Practical implications</jats:title><jats:p>Organizations can use the eight ingredients to perform a self-assessment on the current state of each element within their own organization. When implementing Quality 4.0, each ingredient should be effectively analysed, and measures taken so that the implementation of Quality 4.0 is effective.</jats:p></jats:sec><jats:sec><jats:title content-type="abstract-subheading">Originality/value</jats:title><jats:p>The paper makes the first attempt to present the key ingredients an organization should possess to effectively implement Quality 4.0.</jats:p></jats:sec>
Language Code: en

Source: Michael Sony
Added: 2020-07-16
Last modified: 2020-07-16

Lean Six Sigma and social performance: A review and synthesis of current evidence Quality Management Journal Journal Article

Publication date: 2020-01-02
Journal title: Quality Management Journal
Type: Journal Article
URL: http://dx.doi.org/10.1080/10686967.2019.1689799
DOI: 10.1080/10686967.2019.1689799
ISSN: 1068-6967
ISSN: 2575-6222
Language Code: en

Source: Michael Sony
Added: 2020-07-16
Last modified: 2020-07-16

Design of cyber physical system architecture for industry 4.0 through lean six sigma: conceptual foundations and research issues Production & Manufacturing Research Journal Article

Publication date: 2020-01-01
Journal title: Production & Manufacturing Research
Type: Journal Article
URL: http://dx.doi.org/10.1080/21693277.2020.1774814
DOI: 10.1080/21693277.2020.1774814
ISSN: 2169-3277
Language Code: en

Source: Michael Sony
Added: 2020-07-16
Last modified: 2020-07-16

Pros and cons of implementing Industry 4.0 for the organizations: a review and synthesis of evidence Production & Manufacturing Research Journal Article

Publication date: 2020-01-01
Journal title: Production & Manufacturing Research
Type: Journal Article
URL: http://dx.doi.org/10.1080/21693277.2020.1781705
DOI: 10.1080/21693277.2020.1781705
ISSN: 2169-3277
Language Code: en

Source: Michael Sony
Added: 2020-07-16
Last modified: 2020-07-16

Stochastic Modelling of Weather-Related Transmission Line Outages International Journal of Operations Research and Information Systems Journal Article

Publication date: 2020-01
Journal title: International Journal of Operations Research and Information Systems
Type: Journal Article
URL: http://dx.doi.org/10.4018/ijoris.2020010103
DOI: 10.4018/ijoris.2020010103
ISSN: 1947-9328
ISSN: 1947-9336
Short Description: <jats:p>The physical environment around transmission lines plays a major role in the resulting reliability of the power network. The inclusion of weather in the failure and repair process will lead to realistic modelling of the power network. This article suggests a modelling methodology to take into account weather-related failures. Besides a maintenance management strategy using dynamic programming, it is suggested to minimizing the cost of maintenance while accounting for weather-related failures. The data obtained from 220kV Transmission lines from Goa, India, is used to stochastically model the phenomenon. A three-state weather model is suggested, and accordingly the failure and repair phenomenon are segregated and stochastically modelled. Time-varying expressions for computing the availability in each weather condition is computed. This model can be used by the power utilities to realistically model weather-related failures.</jats:p>
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

Stochastic Modelling of Weather-Related Transmission Line Outages International Journal of Operations Research and Information Systems Journal Article

Publication date: 2020-01
Journal title: International Journal of Operations Research and Information Systems
Type: Journal Article
URL: http://dx.doi.org/10.4018/ijoris.2020010103
DOI: 10.4018/ijoris.2020010103
ISSN: 1947-9328
ISSN: 1947-9336
Short Description: <jats:p>The physical environment around transmission lines plays a major role in the resulting reliability of the power network. The inclusion of weather in the failure and repair process will lead to realistic modelling of the power network. This article suggests a modelling methodology to take into account weather-related failures. Besides a maintenance management strategy using dynamic programming, it is suggested to minimizing the cost of maintenance while accounting for weather-related failures. The data obtained from 220kV Transmission lines from Goa, India, is used to stochastically model the phenomenon. A three-state weather model is suggested, and accordingly the failure and repair phenomenon are segregated and stochastically modelled. Time-varying expressions for computing the availability in each weather condition is computed. This model can be used by the power utilities to realistically model weather-related failures.</jats:p>
Language Code: en

Source: Michael Sony
Added: 2020-07-16
Last modified: 2020-07-16

An Empirical Study Into the Limitations and Emerging Trends of Six Sigma: Findings From a Global Survey IEEE Transactions on Engineering Management Journal Article

Publication date: 2020
Journal title: IEEE Transactions on Engineering Management
Type: Journal Article
URL: http://dx.doi.org/10.1109/tem.2020.2995168
DOI: 10.1109/tem.2020.2995168
ISSN: 0018-9391
ISSN: 1558-0040

Source: Michael Sony
Added: 2020-07-16
Last modified: 2020-07-16

Developing graduate attributes through multiple intelligence theory International Journal of Learning and Intellectual Capital Journal Article

Publication date: 2020
Journal title: International Journal of Learning and Intellectual Capital
Type: Journal Article
URL: http://dx.doi.org/10.1504/ijlic.2020.113153
DOI: 10.1504/ijlic.2020.113153
ISSN: 1479-4853
ISSN: 1479-4861
Citation Citation Type: bibtex
Citation Citation Value: @article{Baporikar_2020, doi = {10.1504/ijlic.2020.113153}, url = {https://doi.org/10.1504%2Fijlic.2020.113153}, year = 2020, publisher = {Inderscience Publishers}, volume = {17}, number = {4}, pages = {367}, author = {Neeta Baporikar and Michael Sony}, title = {Developing graduate attributes through multiple intelligence theory}, journal = {International Journal of Learning and Intellectual Capital}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

An empirical study into the limitations and emerging trends of Six Sigma in manufacturing and service organisations International Journal of Quality & Reliability Management Journal Article

Publication date: 2019-12-23
Journal title: International Journal of Quality & Reliability Management
Type: Journal Article
URL: http://dx.doi.org/10.1108/ijqrm-07-2019-0230
DOI: 10.1108/ijqrm-07-2019-0230
ISSN: 0265-671X
Short Description: <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>The purpose of this paper is to carry out an empirical study of the limitations and emerging trends of Six Sigma in manufacturing and service companies.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>The authors developed an online survey instrument based on the existing literature addressing the current limitations and emerging trends of Six Sigma in manufacturing and service companies. In this study, 75 Six Sigma Master Black Belts, 39 Black Belts and 12 Green Belts from large manufacturing and service companies participated; each of whom is familiar with the Six Sigma topics.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>This study reports the top 5 limitations and emerging trends of Six Sigma from the viewpoints of subject matter experts from large manufacturing and service companies from over 20 countries. The main finding is that the top 4 limitations were identical for both manufacturing and service companies. These limitations include: the integration of Six Sigma with Big Data, the use of Six Sigma in small medium and micro-enterprises, an over emphasis of Six Sigma on variability reduction and the poor implementation of Six Sigma and its resultant negative impact on employee satisfaction.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Practical implications</jats:title> <jats:p>In order to sustain Six Sigma initiatives in organisations, the authors argue that the limitations and emerging trends of this powerful business strategy should be understood and appropriate remedial strategies developed to address said limitations.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>To the best of the authors’ knowledge, this is the first empirical study to examine the limitations and emerging trends of Six Sigma in both manufacturing and service organisations. Moreover, the findings of the study can be very beneficial to many organisations.</jats:p> </jats:sec>
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

Green Lean Six Sigma implementation framework: a case of reducing graphite and dust pollution International Journal of Sustainable Engineering Journal Article

Publication date: 2019-11-22
Journal title: International Journal of Sustainable Engineering
Type: Journal Article
URL: http://dx.doi.org/10.1080/19397038.2019.1695015
DOI: 10.1080/19397038.2019.1695015
ISSN: 1939-7038
ISSN: 1939-7046
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

Critical factors for the successful implementation of Industry 4.0: a review and future research direction Production Planning & Control Journal Article

Publication date: 2019-11-18
Journal title: Production Planning & Control
Type: Journal Article
URL: http://dx.doi.org/10.1080/09537287.2019.1691278
DOI: 10.1080/09537287.2019.1691278
ISSN: 0953-7287
ISSN: 1366-5871
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

Critical factors for the successful implementation of Industry 4.0: a review and future research direction Production Planning & Control Journal Article

Publication date: 2020-07-26
Journal title: Production Planning & Control
Type: Journal Article
URL: http://dx.doi.org/10.1080/09537287.2019.1691278
DOI: 10.1080/09537287.2019.1691278
ISSN: 0953-7287
ISSN: 1366-5871
Citation Citation Type: bibtex
Citation Citation Value: @article{Sony_2019, doi = {10.1080/09537287.2019.1691278}, url = {https://doi.org/10.1080%2F09537287.2019.1691278}, year = 2019, month = {nov}, publisher = {Informa {UK} Limited}, volume = {31}, number = {10}, pages = {799--815}, author = {Michael Sony and Subhash Naik}, title = {Critical factors for the successful implementation of Industry 4.0: a review and future research direction}, journal = {Production Planning {\&} Control}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Six Sigma with C-K theory for innovations in operational excellence: a case study Benchmarking: An International Journal Journal Article

Publication date: 2019-09-02
Journal title: Benchmarking: An International Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/bij-08-2018-0241
DOI: 10.1108/bij-08-2018-0241
ISSN: 1463-5771
Short Description: <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>Six Sigma is a well-established powerful business strategy for achieving operational excellence (OPEX). However, previous studies have suggested that the Six Sigma may negatively impact organizational creativity and innovation. The C-K theory is one of the most widely used technique for design reasoning which promotes the creativity and innovation. The purpose of this paper is to integrate the Six Sigma methodology and C-K theory for enhancing innovative capacity of Six Sigma for achieving OPEX.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>The paper proposes an integration methodology of C-K theory and Six Sigma using the extant literature. Also, a case study is conducted based on the proposed integration model.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>The paper suggests a step-by-step integration methodology for integrating Six Sigma with C-K theory for both (DMAIC and DMADV). The methodology when applied to a live case in mining logistics the results are very encouraging. The solution was cost effective and also technically superior compared to previous solutions.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Practical implications</jats:title> <jats:p>The paper proposes a step-by-step methodology for the integration of Six Sigma with C-K tools. The methodology is practically applied in a live case. Organizations can use findings from this paper to implement an integration model of Six Sigma with C-K theory.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>This is the first paper that proposes an integration methodology of Six Sigma with C-K theory to enhance the innovation capability to achieve the OPEX.</jats:p> </jats:sec>
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

Six Sigma with C-K theory for innovations in operational excellence: a case study Benchmarking: An International Journal Journal Article

Publication date: 2019-09-13
Journal title: Benchmarking: An International Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/bij-08-2018-0241
DOI: 10.1108/bij-08-2018-0241
ISSN: 1463-5771
Short Description: <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>Six Sigma is a well-established powerful business strategy for achieving operational excellence (OPEX). However, previous studies have suggested that the Six Sigma may negatively impact organizational creativity and innovation. The C-K theory is one of the most widely used technique for design reasoning which promotes the creativity and innovation. The purpose of this paper is to integrate the Six Sigma methodology and C-K theory for enhancing innovative capacity of Six Sigma for achieving OPEX.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>The paper proposes an integration methodology of C-K theory and Six Sigma using the extant literature. Also, a case study is conducted based on the proposed integration model.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>The paper suggests a step-by-step integration methodology for integrating Six Sigma with C-K theory for both (DMAIC and DMADV). The methodology when applied to a live case in mining logistics the results are very encouraging. The solution was cost effective and also technically superior compared to previous solutions.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Practical implications</jats:title> <jats:p>The paper proposes a step-by-step methodology for the integration of Six Sigma with C-K tools. The methodology is practically applied in a live case. Organizations can use findings from this paper to implement an integration model of Six Sigma with C-K theory.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>This is the first paper that proposes an integration methodology of Six Sigma with C-K theory to enhance the innovation capability to achieve the OPEX.</jats:p> </jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Sony_2019, doi = {10.1108/bij-08-2018-0241}, url = {https://doi.org/10.1108%2Fbij-08-2018-0241}, year = 2019, month = {jul}, publisher = {Emerald}, volume = {26}, number = {7}, pages = {2105--2121}, author = {Michael Sony and Subhash Naik}, title = {Six Sigma with C-K theory for innovations in operational excellence: a case study}, journal = {Benchmarking: An International Journal}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Key Criticisms of Six Sigma: A Systematic Literature Review IEEE Transactions on Engineering Management Journal Article

Publication date: 2019-08-08
Journal title: IEEE Transactions on Engineering Management
Type: Journal Article
URL: https://ieeexplore.ieee.org/document/8637760
Language Code: en
Country: US

Source: Michael Sony
Added: 2019-03-15
Last modified: 2019-03-15

Ten Lessons for Managers While Implementing Industry 4.0 IEEE Engineering Management Review Journal Article

Publication date: 2019-06-01
Journal title: IEEE Engineering Management Review
Type: Journal Article
URL: http://dx.doi.org/10.1109/emr.2019.2913930
DOI: 10.1109/emr.2019.2913930
ISSN: 0360-8581
ISSN: 1937-4178

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

An evaluation into the limitations and emerging trends of Six Sigma: an empirical study The TQM Journal Journal Article

Publication date: 2019-03-04
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-12-2018-0191
DOI: 10.1108/tqm-12-2018-0191
ISSN: 1754-2731
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

An evaluation into the limitations and emerging trends of Six Sigma: an empirical study The TQM Journal Journal Article

Publication date: 2019-03-04
Journal title: The TQM Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/tqm-12-2018-0191
DOI: 10.1108/tqm-12-2018-0191
ISSN: 1754-2731
Short Description: <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>The purpose of this paper is to evaluate the limitations and emerging trends of Six Sigma through an empirical study. Six Sigma is one of the most powerful business process improvement strategies used by numerous World Class corporations for over three decades. A handful of existing publications address some limitations and potential trends of Six Sigma, yet there are no empirical studies investigating the fundamental limitations and emerging trends of Six Sigma.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>The authors developed an online survey instrument based on the existing literature addressing the above. In this study, 61 Six Sigma Master Black Belts and Black Belts from large manufacturing companies and 25 academics who are familiar with the Six Sigma topic participated and contributed to the research.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>The study reports the top 5 limitations and emerging trends of Six Sigma from the viewpoints of both academics and experts from large manufacturing companies. These are: integration of Six Sigma with Big Data, use of Six Sigma in small medium and micro enterprises, over emphasis of Six Sigma on variability reduction, poor implementation of Six Sigma and its negative impact on employee satisfaction and non-exploitation of integration of Six Sigma with Industry 4.0.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Practical implications</jats:title> <jats:p>In order to sustain Six Sigma initiatives, it is imperative that limitations and fundamental gaps are understood, and strategies developed to address them. The authors argue that leading academic scholars have a vital role to play in working with industry practitioners to overcome the limitations and emerging trends addressed above.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>To the best of the authors’ knowledge, this is the first empirical study looking into the limitations, research gaps and emerging trends of Six Sigma.</jats:p> </jats:sec>
Citation Citation Type: bibtex
Citation Citation Value: @article{Antony_2019, doi = {10.1108/tqm-12-2018-0191}, url = {https://doi.org/10.1108%2Ftqm-12-2018-0191}, year = 2019, month = {mar}, publisher = {Emerald}, volume = {31}, number = {2}, pages = {205--221}, author = {Jiju Antony and Michael Sony and Mary Dempsey and Attracta Brennan and Thomas Farrington and Elizabeth A. Cudney}, title = {An evaluation into the limitations and emerging trends of Six Sigma: an empirical study}, journal = {The {TQM} Journal}}
Language Code: en

Source: Michael Sony
Added: 2022-03-11
Last modified: 2022-03-11

Lean Six Sigma in the power sector: frog into prince Benchmarking: An International Journal Journal Article

Publication date: 2019-03-04
Journal title: Benchmarking: An International Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/bij-10-2017-0276
DOI: 10.1108/bij-10-2017-0276
ISSN: 1463-5771
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

Why do organizations discontinue Lean Six Sigma initiatives? International Journal of Quality & Reliability Management Journal Article

Publication date: 2019-03-04
Journal title: International Journal of Quality & Reliability Management
Type: Journal Article
URL: http://dx.doi.org/10.1108/ijqrm-03-2018-0066
DOI: 10.1108/ijqrm-03-2018-0066
ISSN: 0265-671X
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

Key ingredients for evaluating Industry 4.0 readiness for organizations: a literature review Benchmarking: An International Journal Journal Article

Publication date: 2019-01-29
Journal title: Benchmarking: An International Journal
Type: Journal Article
URL: http://dx.doi.org/10.1108/bij-09-2018-0284
DOI: 10.1108/bij-09-2018-0284
ISSN: 1463-5771
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

A Survey on Household Energy Saving Measures for Last Decade in Western India International Journal of Public and Private Perspectives on Healthcare, Culture, and the Environment Journal Article

Publication date: 2019-01-01
Journal title: International Journal of Public and Private Perspectives on Healthcare, Culture, and the Environment
Type: Journal Article
DOI: 10.4018/IJPPPHCE.2019010102
ISSN: 2471-1047
Short Description: There has been a large interest in household energy-saving measures as they are major consumers of energy. The higher level of awareness need not culminate into the household energy savings. This study investigates the impact of the changes on both home-based and transport -based energy-saving measures over a period. In addition, it also investigated the percentage of money spent on these energy-saving activities. A postal based self-reported survey was undertaken in western India. The result suggested that only 24% of the respondents reported that money spent on household energy-saving measures have increased in the last 10 years. Whereas 43% have reported they have not spent any money on the energy saving measures. Little study is done on the changes in household energy saving measures. In this study, the authors extend the research on household energy-saving measures by addressing the gap in extant literature in understanding the changing paradigm of household energy-saving measures in a decade
Contributors Contributor 0 Credit Name: Michael Sony
Contributors Contributor 0 Contributor Attributes Contributor Sequence: first
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Language Code: en
Country: US

Source: IGI Global
Added: 2019-03-10
Last modified: 2022-05-27

Implementing sustainable operational excellence in organizations: an integrative viewpoint Production & Manufacturing Research Journal Article

Publication date: 2019-01-01
Journal title: Production & Manufacturing Research
Type: Journal Article
URL: http://dx.doi.org/10.1080/21693277.2019.1581674
DOI: 10.1080/21693277.2019.1581674
ISSN: 2169-3277
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

Stochastic Model for Preventing Blackouts International Journal of Operations Research and Information Systems Journal Article

Publication date: 2019-01-01
Journal title: International Journal of Operations Research and Information Systems
Type: Journal Article
DOI: 10.4018/IJORIS.2019010103
ISSN: 1947-9328
Short Description: Power system blackouts cause huge financial losses for the society and power utilities. Two types of blackouts have been identified. One involving load loss due to transmission lines reaching its limits and other involving failures of multiple transmission lines. Technologically advanced electricity transmission networks work in a financially just manner if a high rate of availability of the transmission networks is accomplished. Keeping this concept in mind, it is imperative to conduct the examination of transmission network availability, to design reliable electrical systems. This article discusses the stochastic availability modeling and analysis in transmission lines. The same is applied to a case of GED and the results obtained are discussed with the proper conclusion.
Contributors Contributor 0 Credit Name: Michael Sony
Contributors Contributor 0 Contributor Attributes Contributor Sequence: first
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: V. Mariappan
Contributors Contributor 1 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Language Code: en
Country: US

Source: IGI Global
Added: 2019-03-10
Last modified: 2022-05-27

Antecedents of Irrationality in Organizational Decision Making International Journal of Sociotechnology and Knowledge Development Journal Article

Publication date: 2019-01
Journal title: International Journal of Sociotechnology and Knowledge Development
Type: Journal Article
URL: http://dx.doi.org/10.4018/ijskd.2019010101
DOI: 10.4018/ijskd.2019010101
ISSN: 1941-6253
ISSN: 1941-6261
Short Description: <jats:p>All other things being equal, it is the quality of decisions which decide the fate of any organization. Hence, decision-making is critical to the success and growth of any organization. Yet the decisions in organization are many times irrational. Previous research has suggested that billion dollars are lost due to irrational decisions. The purpose of this article is to explore the antecedents of the irrational decision-making process. This study conceptualises irrational decision-making process as a lived-in experience and an interpretative phenomenological analysis is undertaken. Participation is of hundred and twenty-three (123) employees working in various capacities in western India through theoretical sampling frame. The results indicate several antecedent's factors for irrational decision-making. Besides moderating factor is discussed. Thus, these findings can help the organizations to understand the irrational decision-making behaviours of employees and aid managers to recognize these behaviours of their employees to mitigate the bias in irrational decisions.</jats:p>
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

Antecedents of Irrationality in Organizational Decision Making International Journal of Sociotechnology and Knowledge Development Journal Article

Publication date: 2019-01-01
Journal title: International Journal of Sociotechnology and Knowledge Development
Type: Journal Article
DOI: 10.4018/IJSKD.2019010101
ISSN: 1941-6253
Short Description: All other things being equal, it is the quality of decisions which decide the fate of any organization. Hence, decision-making is critical to the success and growth of any organization. Yet the decisions in organization are many times irrational. Previous research has suggested that billion dollars are lost due to irrational decisions. The purpose of this article is to explore the antecedents of the irrational decision-making process. This study conceptualises irrational decision-making process as a lived-in experience and an interpretative phenomenological analysis is undertaken. Participation is of hundred and twenty-three (123) employees working in various capacities in western India through theoretical sampling frame. The results indicate several antecedent's factors for irrational decision-making. Besides moderating factor is discussed. Thus, these findings can help the organizations to understand the irrational decision-making behaviours of employees and aid managers to recognize these behaviours of their employees to mitigate the bias in irrational decisions.
Contributors Contributor 0 Contributor Orcid Uri: http://orcid.org/0000-0002-8003-5216
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Michael Sony
Contributors Contributor 0 Contributor Email: emailofsony@gmail.com
Contributors Contributor 0 Contributor Attributes Contributor Sequence: first
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Contributors Contributor 1 Credit Name: Neeta Baporikar
Contributors Contributor 1 Contributor Attributes Contributor Sequence: additional
Contributors Contributor 1 Contributor Attributes Contributor Role: author
Language Code: en
Country: US

Source: IGI Global
Added: 2019-03-10
Last modified: 2022-05-27

Broadening the Lean Six Sigma concept through employee adaptability: a literature review International Journal of Productivity and Quality Management Journal Article

Publication date: 2019
Journal title: International Journal of Productivity and Quality Management
Type: Journal Article
URL: http://dx.doi.org/10.1504/ijpqm.2019.103522
DOI: 10.1504/ijpqm.2019.103522
ISSN: 1746-6474
ISSN: 1746-6482
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

Green Supply Chain Management Practices and Digital Technology Technology Optimization and Change Management for Successful Digital Supply Chains Book Chapter

Publication date: 2019
Journal title: Technology Optimization and Change Management for Successful Digital Supply Chains
Type: Book Chapter
URL: http://dx.doi.org/10.4018/978-1-5225-7700-3.ch012
DOI: 10.4018/978-1-5225-7700-3.ch012
ISBN: 9781522577003
ISBN: 9781522577010
ISSN: 2327-350X
ISSN: 2327-3518
Short Description: <jats:p>Modern day organizations have begun to implement the green supply chain management (GSCM) practices in response to demand from various stakeholders which includes customers to create products and services that are environmentally sustainable. The digital technology has been a boon in erstwhile supply chain management practices. However, the impact of digital technology on various dimensions of GSCM practices are not yet studied. This chapter explores the impact of digital technology on green supply chain management practices. A qualitative study is conducted on managers working in organizations using GSCM. The data is analyzed in line with interpretative phenomenology analysis approach. The impact of digital technology is analyzed on the five dimensions of GSCM practices suggested in earlier research. The research propositions are developed, and future research opportunities are identified.</jats:p>

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

Green Supply Chain Management Practices and Digital Technology Technology Optimization and Change Management for Successful Digital Supply Chains Book Chapter

Publication date: 2019-03-01
Journal title: Technology Optimization and Change Management for Successful Digital Supply Chains
Type: Book Chapter
DOI: 10.4018/978-1-5225-7700-3.ch012
ISBN: 9781522577003
Short Description: Modern day organizations have begun to implement the green supply chain management (GSCM) practices in response to demand from various stakeholders which includes customers to create products and services that are environmentally sustainable. The digital technology has been a boon in erstwhile supply chain management practices. However, the impact of digital technology on various dimensions of GSCM practices are not yet studied. This chapter explores the impact of digital technology on green supply chain management practices. A qualitative study is conducted on managers working in organizations using GSCM. The data is analyzed in line with interpretative phenomenology analysis approach. The impact of digital technology is analyzed on the five dimensions of GSCM practices suggested in earlier research. The research propositions are developed, and future research opportunities are identified.
Contributors Contributor 0 Contributor Orcid Uri: http://orcid.org/0000-0002-8003-5216
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Michael Sony
Contributors Contributor 0 Contributor Email: emailofsony@gmail.com
Contributors Contributor 0 Contributor Attributes Contributor Sequence: first
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Language Code: en
Country: US

Source: IGI Global
Added: 2019-03-10
Last modified: 2022-05-27

Lean Six Sigma Implementation Framework Using Resource-Based Theory Approach Advances in Civil and Industrial Engineering Book Chapter

Publication date: 2019
Journal title: Advances in Civil and Industrial Engineering
Type: Book Chapter
URL: http://dx.doi.org/10.4018/978-1-5225-8223-6.ch013
DOI: 10.4018/978-1-5225-8223-6.ch013
ISBN: 9781522582236
ISBN: 9781522582243
ISSN: 2326-6139
ISSN: 2326-6155
Short Description: <jats:p>Resource-based theory (RBT) is one of the most popular paradigms in operations management. Lean Six Sigma (LSS) is the most widely used business improvement initiative for the last two decades. The previous LSS frameworks were concentrated on the LSS processes, and none of them proposed a link between organizational strategy, organizational resources and capabilities for gaining competitive advantage. The purpose of this chapter is to construct an RBT-based LSS framework. By reviewing the previous literature on RBT, LSS and organizational strategy, this chapter builds an implementation framework. This framework considers the firm resources, firm capability, competitive advantage, and LSS integration as the foundation of a firm's strategy. The research suggests that application of RBT can add richness to LSS implementation within an organization, which will bring practical implications for forming the resource-based strategy in the organizations leading to competitive advantage. This is the first chapter to suggest an integration framework of RBT with LSS for strategy implications.</jats:p>

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

Lean Six Sigma Implementation Framework Using Resource-Based Theory Approach Optimizing Current Strategies and Applications in Industrial Engineering Book Chapter

Publication date: 2019-01-25
Journal title: Optimizing Current Strategies and Applications in Industrial Engineering
Type: Book Chapter
DOI: 10.4018/978-1-5225-8223-6.ch013
ISBN: 9781522582236
Short Description: Resource-based theory (RBT) is one of the most popular paradigms in operations management. Lean Six Sigma (LSS) is the most widely used business improvement initiative for the last two decades. The previous LSS frameworks were concentrated on the LSS processes, and none of them proposed a link between organizational strategy, organizational resources and capabilities for gaining competitive advantage. The purpose of this chapter is to construct an RBT-based LSS framework. By reviewing the previous literature on RBT, LSS and organizational strategy, this chapter builds an implementation framework. This framework considers the firm resources, firm capability, competitive advantage, and LSS integration as the foundation of a firm's strategy. The research suggests that application of RBT can add richness to LSS implementation within an organization, which will bring practical implications for forming the resource-based strategy in the organizations leading to competitive advantage. This is the first chapter to suggest an integration framework of RBT with LSS for strategy implications.
Contributors Contributor 0 Contributor Orcid Uri: http://orcid.org/0000-0002-8003-5216
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Michael Sony
Contributors Contributor 0 Contributor Email: emailofsony@gmail.com
Contributors Contributor 0 Contributor Attributes Contributor Sequence: first
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Language Code: en
Country: US

Source: IGI Global
Added: 2019-03-10
Last modified: 2022-05-27

Lean Supply Chain Management and Sustainability Advances in Logistics, Operations, and Management Science Book Chapter

Publication date: 2019
Journal title: Advances in Logistics, Operations, and Management Science
Type: Book Chapter
URL: http://dx.doi.org/10.4018/978-1-5225-8970-9.ch004
DOI: 10.4018/978-1-5225-8970-9.ch004
ISBN: 9781522589709
ISBN: 9781522589716
ISSN: 2327-350X
ISSN: 2327-3518
Short Description: <jats:p>Lean supply chain management is one of the emergent fields of interest among academics and practitioners. Many organizations are using Lean principles in their supply chain. However, the success of the initiatives is mixed. The purpose of this chapter is to evaluate existing literature on Lean supply chain management and sustainability to construct a model for sustainable implementation of Lean supply chain management through an integrative review. An integrative review methodology is followed to review the existing 39 literature to construct a sustainable LSCM model. This chapter further discusses the integration philosophy of eight pillars of Lean supply chain management with sustainability using the triple bottom line approach. This is the first chapter as per the knowledge of the author to discuss the issues of sustainability in Lean supply chain management. </jats:p>

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

The relationship between workplace spirituality, job satisfaction and job performance International Journal of Process Management and Benchmarking Journal Article

Publication date: 2019
Journal title: International Journal of Process Management and Benchmarking
Type: Journal Article
URL: http://dx.doi.org/10.1504/ijpmb.2019.097819
DOI: 10.1504/ijpmb.2019.097819
ISSN: 1460-6739
ISSN: 1741-816X
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

Managerial Perspectives on Willingness to Pay for Green Marketing Managing Diversity, Innovation, and Infrastructure in Digital Business Book Chapter

Publication date: 2018-08-24
Journal title: Managing Diversity, Innovation, and Infrastructure in Digital Business
Type: Book Chapter
DOI: 10.4018/978-1-5225-5993-1.ch006
ISBN: 9781522559931
Short Description: Green marketing meets the present needs of the consumer and business, while also preserving or enhancing the ability of the future generations to meet their needs. The chapter deals with customers' willingness to pay for green marketing initiatives. The chapter explores the managerial perspective using a qualitative inquiry using interpretative phenomenology approach. The customers are willing to pay for green initiatives provided 1) the green initiative does not cost a lot of inconvenience, 2) hotel has a good image, 3) customer profile environmental consciousness moderated the relationship between the customer profile and willingness to pay. Recommendations on how to implement the green strategy in hotels are discussed. The direction of future research sections important research areas in green marketing for an academic contribution.
Contributors Contributor 0 Contributor Orcid Uri: http://orcid.org/0000-0002-8003-5216
Contributors Contributor 0 Contributor Orcid Host: orcid.org
Contributors Contributor 0 Credit Name: Michael Sony
Contributors Contributor 0 Contributor Email: emailofsony@gmail.com
Contributors Contributor 0 Contributor Attributes Contributor Sequence: first
Contributors Contributor 0 Contributor Attributes Contributor Role: author
Language Code: en
Country: US

Source: IGI Global
Added: 2019-03-10
Last modified: 2022-05-27

Industry 4.0 and lean management: a proposed integration model and research propositions Production & Manufacturing Research Journal Article

Publication date: 2018-01
Journal title: Production & Manufacturing Research
Type: Journal Article
URL: http://dx.doi.org/10.1080/21693277.2018.1540949
DOI: 10.1080/21693277.2018.1540949
ISSN: 2169-3277
Language Code: en

Source: Michael Sony
Added: 2020-01-22
Last modified: 2020-01-22

A qualitative study on electricity energy-saving behaviour Management of Environmental Quality: An International Journal Journal Article

Publication date: 2018
Journal title: Management of Environmental Quality: An International Journal
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-85048025740&partnerID=MN8TOARS
DOI: 10.1108/MEQ-02-2018-0031
EID: 2-s2.0-85048025740
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2018,title = {A qualitative study on electricity energy-saving behaviour},journal = {Management of Environmental Quality: An International Journal},year = {2018},volume = {29},number = {5},pages = {961-977},author = {Sony, M. and Mekoth, N.}}
Contributors Contributor 0 Credit Name: Sony, M.
Contributors Contributor 1 Credit Name: Mekoth, N.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

Understanding nature of empathy through the lens of service encounter: A phenomenological study on FLE's International Journal of Productivity and Quality Management Journal Article

Publication date: 2018
Journal title: International Journal of Productivity and Quality Management
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-85038613798&partnerID=MN8TOARS
DOI: 10.1504/IJPQM.2018.088608
EID: 2-s2.0-85038613798
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2018,title = {Understanding nature of empathy through the lens of service encounter: A phenomenological study on FLE{'}s},journal = {International Journal of Productivity and Quality Management},year = {2018},volume = {23},number = {1},pages = {55-73},author = {Sony, M. and Mekoth, N. and Therisa, K.K.}}
Contributors Contributor 0 Credit Name: Sony, M.
Contributors Contributor 1 Credit Name: Mekoth, N.
Contributors Contributor 2 Credit Name: Therisa, K.K.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

The mediation role of frontline employee adaptability between service orientation and job outcomes: Evidence from Indian power sector International Journal of Business Excellence Journal Article

Publication date: 2017
Journal title: International Journal of Business Excellence
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-85011898391&partnerID=MN8TOARS
DOI: 10.1504/IJBEX.2017.081931
EID: 2-s2.0-85011898391
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2017,title = {The mediation role of frontline employee adaptability between service orientation and job outcomes: Evidence from Indian power sector},journal = {International Journal of Business Excellence},year = {2017},volume = {11},number = {3},pages = {357-380},author = {Sony, M. and Mekoth, N.}}
Contributors Contributor 0 Credit Name: Sony, M.
Contributors Contributor 1 Credit Name: Mekoth, N.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

Workplace spirituality, frontline employee adaptability and job outcomes: An empirical study International Journal of Process Management and Benchmarking Journal Article

Publication date: 2017
Journal title: International Journal of Process Management and Benchmarking
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-85030763429&partnerID=MN8TOARS
DOI: 10.1504/IJPMB.2017.086925
EID: 2-s2.0-85030763429
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2017,title = {Workplace spirituality, frontline employee adaptability and job outcomes: An empirical study},journal = {International Journal of Process Management and Benchmarking},year = {2017},volume = {7},number = {4},pages = {437-465},author = {Sony, M. and Mekoth, N.}}
Contributors Contributor 0 Credit Name: Sony, M.
Contributors Contributor 1 Credit Name: Mekoth, N.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

Enhancing impact of ergonomics in educational institutions: Theoretical foundations and practical viewpoints International Journal of Process Management and Benchmarking Journal Article

Publication date: 2016
Journal title: International Journal of Process Management and Benchmarking
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-84964782068&partnerID=MN8TOARS
DOI: 10.1504/IJPMB.2016.075598
EID: 2-s2.0-84964782068
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2016,title = {Enhancing impact of ergonomics in educational institutions: Theoretical foundations and practical viewpoints},journal = {International Journal of Process Management and Benchmarking},year = {2016},volume = {6},number = {2},pages = {133-146},author = {Therisa, K.K. and Sony, M.}}
Contributors Contributor 0 Credit Name: Therisa, K.K.
Contributors Contributor 1 Credit Name: Sony, M.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance Journal of Retailing and Consumer Services Journal Article

Publication date: 2016
Journal title: Journal of Retailing and Consumer Services
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-84961830070&partnerID=MN8TOARS
DOI: 10.1016/j.jretconser.2015.12.003
EID: 2-s2.0-84961830070
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2016,title = {The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance},journal = {Journal of Retailing and Consumer Services},year = {2016},volume = {30},pages = {20-32},author = {Sony, M. and Mekoth, N.}}
Contributors Contributor 0 Credit Name: Sony, M.
Contributors Contributor 1 Credit Name: Mekoth, N.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

Fleadapt scale: a new tool to measure frontline employee adaptability in power sector International Journal of Energy Sector Management Journal Article

Publication date: 2015
Journal title: International Journal of Energy Sector Management
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-84945270397&partnerID=MN8TOARS
DOI: 10.1108/IJESM-05-2014-0005
EID: 2-s2.0-84945270397
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2015,title = {Fleadapt scale: a new tool to measure frontline employee adaptability in power sector},journal = {International Journal of Energy Sector Management},year = {2015},volume = {9},number = {4},pages = {496-522},author = {Sony, M. and Mekoth, N.}}
Contributors Contributor 0 Credit Name: Sony, M.
Contributors Contributor 1 Credit Name: Mekoth, N.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

FLE adaptability in high contact and high customisable services: Theoretical underpinnings and conceptual model International Journal of Services and Operations Management Journal Article

Publication date: 2014
Journal title: International Journal of Services and Operations Management
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-84905507196&partnerID=MN8TOARS
DOI: 10.1504/IJSOM.2014.064034
EID: 2-s2.0-84905507196
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2014,title = {FLE adaptability in high contact and high customisable services: Theoretical underpinnings and conceptual model},journal = {International Journal of Services and Operations Management},year = {2014},volume = {19},number = {1},pages = {49-82},author = {Sony, M. and Mekoth, N.}}
Contributors Contributor 0 Credit Name: Sony, M.
Contributors Contributor 1 Credit Name: Mekoth, N.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

The dimensions of frontline employee adaptability in power sector: A grounded theory approach International Journal of Energy Sector Management Journal Article

Publication date: 2014
Journal title: International Journal of Energy Sector Management
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-84900431116&partnerID=MN8TOARS
DOI: 10.1108/IJESM-03-2013-0008
EID: 2-s2.0-84900431116
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2014,title = {The dimensions of frontline employee adaptability in power sector: A grounded theory approach},journal = {International Journal of Energy Sector Management},year = {2014},volume = {8},number = {2},pages = {240-258},author = {Sony, M. and Mekoth, N.}}
Contributors Contributor 0 Credit Name: Sony, M.
Contributors Contributor 1 Credit Name: Mekoth, N.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

A typology for frontline employee adaptability to gain insights in service customisation: A viewpoint International Journal of Services and Operations Management Journal Article

Publication date: 2012
Journal title: International Journal of Services and Operations Management
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-84863887093&partnerID=MN8TOARS
DOI: 10.1504/IJSOM.2012.047955
EID: 2-s2.0-84863887093
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2012,title = {A typology for frontline employee adaptability to gain insights in service customisation: A viewpoint},journal = {International Journal of Services and Operations Management},year = {2012},volume = {12},number = {4},pages = {490-508},author = {Sony, M. and Mekoth, N.}}
Contributors Contributor 0 Credit Name: Sony, M.
Contributors Contributor 1 Credit Name: Mekoth, N.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

Power Weibull system for business management International Journal of Industrial and Systems Engineering Journal Article

Publication date: 2012
Journal title: International Journal of Industrial and Systems Engineering
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-84857186598&partnerID=MN8TOARS
DOI: 10.1504/IJISE.2012.044043
EID: 2-s2.0-84857186598
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2012,title = {Power Weibull system for business management},journal = {International Journal of Industrial and Systems Engineering},year = {2012},volume = {10},number = {1},pages = {51-74},author = {Mariappan, V. and Usgaonkar, G.G. and Kamat, V.B. and Michael, S.}}
Contributors Contributor 0 Credit Name: Mariappan, V.
Contributors Contributor 1 Credit Name: Usgaonkar, G.G.
Contributors Contributor 2 Credit Name: Kamat, V.B.
Contributors Contributor 3 Credit Name: Michael, S.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

Six Sigma, organizational learning and innovation: An integration and empirical examination International Journal of Quality and Reliability Management Journal Article

Publication date: 2012
Journal title: International Journal of Quality and Reliability Management
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-84866241586&partnerID=MN8TOARS
DOI: 10.1108/02656711211258535
EID: 2-s2.0-84866241586
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2012,title = {Six Sigma, organizational learning and innovation: An integration and empirical examination},journal = {International Journal of Quality and Reliability Management},year = {2012},volume = {29},number = {8},pages = {915-936},author = {Sony, M. and Naik, S.}}
Contributors Contributor 0 Credit Name: Sony, M.
Contributors Contributor 1 Credit Name: Naik, S.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

Strategic role of capacity management in electricity service centre using markovian and simulation approach International Journal of Business and Systems Research Journal Article

Publication date: 2012
Journal title: International Journal of Business and Systems Research
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-84878640837&partnerID=MN8TOARS
DOI: 10.1504/IJBSR.2012.044023
EID: 2-s2.0-84878640837
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2012,title = {Strategic role of capacity management in electricity service centre using markovian and simulation approach},journal = {International Journal of Business and Systems Research},year = {2012},volume = {6},number = {1},pages = {59-88},author = {Michael, S. and Mariappan, V.}}
Contributors Contributor 0 Credit Name: Michael, S.
Contributors Contributor 1 Credit Name: Mariappan, V.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

Capacity management of an electricity service centre using simulation International Journal of Industrial and Systems Engineering Journal Article

Publication date: 2011
Journal title: International Journal of Industrial and Systems Engineering
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-80051527136&partnerID=MN8TOARS
DOI: 10.1504/IJISE.2011.041806
EID: 2-s2.0-80051527136
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2011,title = {Capacity management of an electricity service centre using simulation},journal = {International Journal of Industrial and Systems Engineering},year = {2011},volume = {8},number = {4},pages = {472-491},author = {Michael, S. and Mariappan, V.}}
Contributors Contributor 0 Credit Name: Michael, S.
Contributors Contributor 1 Credit Name: Mariappan, V.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

Successful implementation of Six Sigma in services: An exploratory research in India Inc. International Journal of Business Excellence Journal Article

Publication date: 2011
Journal title: International Journal of Business Excellence
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-79959959025&partnerID=MN8TOARS
DOI: 10.1504/IJBEX.2011.041059
EID: 2-s2.0-79959959025
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2011,title = {Successful implementation of Six Sigma in services: An exploratory research in India Inc.},journal = {International Journal of Business Excellence},year = {2011},volume = {4},number = {4},pages = {399-419},author = {Sony, M. and Naik, S.}}
Contributors Contributor 0 Credit Name: Sony, M.
Contributors Contributor 1 Credit Name: Naik, S.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

Markov model and simulation analysis of 110 kV transmission lines: A case study International Journal of Performability Engineering Journal Article

Publication date: 2009
Journal title: International Journal of Performability Engineering
Type: Journal Article
URL: http://www.scopus.com/inward/record.url?eid=2-s2.0-65249090189&partnerID=MN8TOARS
EID: 2-s2.0-65249090189
Citation Citation Type: bibtex
Citation Citation Value: @article{sony2009,title = {Markov model and simulation analysis of 110 kV transmission lines: A case study},journal = {International Journal of Performability Engineering},year = {2009},volume = {5},number = {3},pages = {283-290},author = {Michael, S. and Amonkar, U.J. and Mariappan, V. and Kamat, V.}}
Contributors Contributor 0 Credit Name: Michael, S.
Contributors Contributor 1 Credit Name: Amonkar, U.J.
Contributors Contributor 2 Credit Name: Mariappan, V.
Contributors Contributor 3 Credit Name: Kamat, V.

Source: Scopus - Elsevier
Added: 2018-08-13
Last modified: 2022-05-27

Last synced from ORCID Sunday, September 27, 2026 - 14:02

Professor Michael Sony

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