It was September 2008 and Ravi Teja, associate vice president and head of enterprise transformation at the global consulting company, Nihilent, was waiting to meet with his team to review their progress on The Banking Association South Africa project. His team included Prabith Kalathil, Shane Perrier, Pooja Bal, Gaurav Joshi and Saurabh Bali.

In July 2002 banking group, Nedcor had purchased another banking group, BOE and decided to use this purchase as an opportunity, not only to integrate BOE into Nedcor, but also two other banks that had operated within the group. In typical fashion, the treasuries had raced ahead of the rest ob the group, but appeared to have achieved the impossible: a complex integration in record time, with no fall-out for the bank. The rest of the group’s integration process was still under way and would probably only be finished at the end of 2004.

Massbuild is the building products division of Massmart, a South African-based warehouse retail organisation that Walmart acquired in 2012. The details in this case span a period from 2009 (prior to the acquisition by Walmart) to 2015.

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Massbuild is the building products division of Massmart, a South African-based warehouse retail organisation that Walmart acquired in 2012. The details in this case span a period from 2009 (prior to the acquisition by Walmart) to 2015.

No of Pages:  6

In February 2015, Llewellyn Walters, CEO of Massbuild, the building products division of Massmart, a warehouse retail organisation, was perplexed by the results of the 2014 employee engagement survey. The survey showed that employee engagement had continued to decline for a third year. Walters reflected on his decision in 2009 to work on the adage “culture will eat strategy for breakfast” and initiate a culture change process as a means of ensuring that Massbuild achieved its strategic objectives.

In February 2015, Llewellyn Walters, CEO of Massbuild, the building products division of Massmart, a warehouse retail organisation, was perplexed by the results of the 2014 employee engagement survey. The survey showed that employee engagement had continued to decline for a third year. Walters reflected on his decision in 2009 to work on the adage “culture will eat strategy for breakfast” and initiate a culture change process as a means of ensuring that Massbuild achieved its strategic objectives.

In 1998/1999, the Legal Aid Board faced closure because of a contingent liability of more than R600 million for legal services delivered by private practitioners to the organisation’s clients. Since then, through three phases of transformation, under two board chairmen and three chief executive officers, the Legal Aid Board has turned itself around. It has received unqualified audit reports from the office of the Auditor General since 2002 and it has extended its services to represent the accused in approximately 400 000 matters per year.

Johan Blignaut, the managing partner of Grant Thornton Kessel Feinstein Pretoria had worked hard to turn the partnership around and create a culture that was conducive to success. His efforts appeared to have been successful. The partnership had been dogged by in-fighting, bickering and power struggles. Now it was characterised by unity and mutual respect. But an ethnographic organisational culture survey had shown up a fundamental difference between the perceptions of the audit and other staff about the firm’s culture.

It was that time of year again: performance appraisal and salary review time. Nadia Strom, the new branch manager at the Pentlands branch of Barrows Bank, had one of her most difficult appraisals coming up the next day. The performance of branch accountant, Michael Nyageri, was not up to standard and was affecting the overall performance of the branch. She had to decide how to handle the appraisal and how to map a way forward with him towards improved performance.

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Foschini Group’s (FOS) Shani Naidoo was in excellent spirits when she walked out of a two-day group strategy meeting in October 2009. As managing director for group human resources (HR) since 2005, it was evident that the changes that she and her team had implemented had successfully made HR a critical part of Foschini’s overall business strategy. In pursuit of their vision to get rid of the company’s silo mentality, the HR team had introduced a totally new, centralised HR model. Despite the shake-up, Naidoo believed there was still a great deal more that needed to change.