Course Title	:	Service Experiences: Five strategies for profit
Category	:	Strategy
Dates	:	-
Overview	:	This 3-day in-company program focuses on aligning an organisation’s service with its strategy, to ensure sustainable improvements in customer service that lead to sustainable organisational results
Description	:	Click here to download the application form This 3-day in-company program focuses on aligning an organisation’s service with its strategy, to ensure sustainable improvements in customer service that lead to sustainable organisational results. There is a specialist version of this program available for the management of Call Centres in the organisation, including strategic-level managers to whom the Contact Centre reports. It facilitates alignment between the functioning of the Call Centre and the overall organisation’s strategy. The program is also suitable for the needs of Customer Relationship Managers pursuing a CRM strategy in their organisation.
Who Should attend	:	managers most involved in, or affected by service delivery to customers, including senior managers
Duration	:	Three days in-company
Course Fee	:
Programme Director	:	Sid Cohn
Programme Manager	:	Mark Peters 011-7173534 Mark.Peters@wits.ac.za